What We Do

IT Support & Infrastructure

Responsive, knowledgeable and flexible IT Support to help businesses of all sizes operate and innovate.

  • It Support & Infrastructure

    Fast and reliable data connectivity solutions

Responsive, Knowledgeable and Flexible IT Support.

How We Work

Welcomm Support Businesses

From auditing your existing environment to implementing entire digital transformations, complete with the latest hardware and networking infrastructure, our expert team are on hand to upgrade your technology and introduce your staff to new ways of working. With trackable SLA’s, remote + onsite support available, and only one phone number to call for assistance across all products and services, let Welcomm ensure your business remains operational – even should the worst happen.

IT Support Overview

Remove the hassle of managing your day-to-day IT queries in-house, and free up internal resources to focus on core business activities by partnering with Welcomm.

Outsource key elements of IT management to our expert team of IT Technicians. Welcomm’s IT Support and Professional Services are designed to meet your organisation’s unique needs and help you achieve business objectives. With 24 hour monitoring and proactive maintenance available, your business can operate with confidence:

  • Minimise risk of downtime during busy periods
  • Improve performance and productivity through process automation and reporting
  • With one number to call for assistance, speak to a friendly face within 3 rings
  • Make more of your business applications, including Office365, by training your team

SCALEABLE SUPPORT

Our support packages are fully customisable to grow with your business.

CONSULTANCY SESSIONS

Consultancy sessions provide you with better insights and personalised recommendations.

TRAIN YOUR PEOPLE

Make more of your business applications and protect from online phishing scams.

What’s it like working with Welcomm?

“I have been working with Welcomm for nearly 5 years – and have been impressed with their service, communication, offerings and support. We have grown and Welcomm have helped throughout our journey.” ​

Jason Turner, CIO
Tapi Carpets and Floors

IT Support Tiers

Welcomm’s customisable levels of in-house IT Support offer a bespoke, scaleable service designed with your exact business requirements in mind. 

Premier

Comprehensive IT Support including day-to-day management of your IT environment via unlimited remote support.

Key Features

Unlimited Remote Support
Server Support
Workstation Support
Network Support
Consultancy Sessions

Perfect For
Businesses seeking comprehensive remote support, looking for expert guidance to enhance IT operations

Premier Plus

All-encompassing IT partnership service providing unlimited remote support, tailored on-site support, enhanced SLAs, and quarterly consultancy sessions.

Key Features

Unlimited Remote Support + Tailored On-Site Support
Server Support
Workstation Support
Network Support
Quarterly Consultancy Sessions

Perfect For
Businesses seeking the highest level of remote and on-site support, that need reliable systems and productive ways of working

Reporting and Business Insights

Gain real time access to business insights through a “single pane of glass” for the ultimate reassurance that services are running effectively.

DIAGNOSTICS

Monitor systems using a live reporting feed which simplifies the detection, diagnosis, and resolution of network issues—allowing you to tackle problems before they occur.

VISUALISATION

Display performance statistics in real-time via dynamic, drillable graphic interfaces. Customise dashboards to show you key information from a range of sources instantly, in an easily digestible format.

INSIGHTS

Go from data to insights and insights to action with automated workflows and business application integration. Keep your staff updated and informed with scheduled e-mail reports delivered across your organisation.

Solarwinds Reporting

Microsoft PowerBI

IT and Networking Infrastructure

Make the most of your IT investments with expert recommendations to procure hardware, software, consumables and networking equipment.

CLOUD MANAGED INFRASTRUCTURE

Simplify your network, remove redundant technology, and save on maintenance costs by migrating your server to the cloud – enabling faster troubleshooting and an optimised end user experience.

WARRANTIES

All of our supplied hardware and infrastructure comes with extensive, flexible warranties included. With next business day replacement, your business can continue to operate with the confidence that you are covered, should a hardware fault occur.

REPUTABLE, HIGH GRADE, UK HARDWARE

We can source and supply an extensive range of IT hardware from the UK’s industry leading suppliers. Our IT consultants work with businesses to design and customize the exact solution required to meet your needs.

Why work with Welcomm?

  • Award winning customer service, digital knowledge and operational support recognised by the major Networks

  • 50% of our staff work in support functions and are trained to the highest level to maintain our Platinum Partner status

  • Our partnership philosophy and dedicated account management service mean we take the time to understand business requirements before making recommendations

  • Our UK based Customer Care team operate a ‘3 Ring Call to Care’ policy, with one freephone number to call for help with all products and services – 0800 064 64 64

  • We have in-house expertise across all services, and as an SME we are able to remain agile and adaptable to business needs

Contact us today for a free cost comparison.


Our Technology Partners