Welcomm Communications

May I also on behalf of New Horizons Care thank Gareth Page for his consistent high level of excellent customer service. Gareth has been overly helpful in ensuring all of our queries and issues were dealt with – I had initially got in touch with Gareth regarding a range of issues we were having with our blackberry emails not working on up to 7 devices, then subsequently, gathering all of our blackberry username and passwords for our records and then ordering new kit. I dealt with Gareth over the span of a month and a half and he always responded to our requests with the utmost efficiency and courtesy – Gareth has set the standard for great quality customer service as far as we are concerned and he is indeed one of the reasons we recommend Welcomm to our associates, friends and colleagues – We advise to specifically deal with Gareth, so hopefully we will be responsible for Gareth’s increased workload! In all seriousness, thank you so very much to the team at Welcomm and Gareth.

Dear Leanne

Now that our transition from Orange to O2 is nearly complete I wanted to thank you and your team for the help and support you have given us during this process.

From your initial proposal which was clear and easy to understand and highlighted the advantages of moving back to O2 from our previous provider to the after care service to help us resolve handset issues, loan of handsets etc the service has been first class.

We were Welcomm clients previously and I can see the same high level of customer focus which characterised the service then is still in place – pleased to be back with Welcomm

Rgds

gabriel

I just wanted to write you a quick note to praise a member of your staff.  I believe people are so quick to complain if they have an issue, but not so quick to compliment.

I have worked with Marc Dulson on my O2 account since we became a client of yours the middle of last year.  Marc has always proved to have excellent customer service skills, always returns and email or a call and nothing is ever too much trouble to do.  I have to say, in all my years in business Marc has to be one of the most professional and reliable people I've had the pleasure to deal with. If you could bottle him you would make a small fortune !

We are extremely please with the level of service from Welcomm and look forward to working with you for many years to come.

I just wanted to write a quick note to praise a member of your staff.  I believe people are so quick to complain if they have an issue, but not so quick to compliment.

I have worked with Marc Dulson on my O2 account since we became a client of yours the middle of last year.  Marc has always proved to have excellent customer service skills, always returns and email or a call and nothing is ever too much trouble to do.  I have to say, in all my years in business Marc has to be one of the most professional and reliable people I've had the pleasure to deal with. If you could bottle him you would make a small fortune !

We are extremely pleased with the level of service from Welcomm (mobile phone division) and look forward to working with you for many years to come.

“The implementations have been easy, although all the hard work was done during the
planning stages, so that we got it right first time. All the information and data was verified,
collated and circulated to everyone involved so that we knew what areas we were responsible
for and who we were liaising with.”
“Cost savings were immediate, but we went with a controlled roll out. We still continue to
make savings and identify more areas to be challenged for future projects.”

“What differentiates Welcomm Communications from other providers is that they are excellent to work with and very efficient.”

“They know the Telephony business and so it’s easy to understand and explain our requirements.”

Marc is an absolute credit to Welcomm Communications:

i) Whatever assistance I ask for is immediately and professionally acted upon.

ii) If the action will take a little while, he does a great job of keeping me informed.

iii) He leaves me confident that he'll always keep his promises...

Dear Welcomm

Leanne approached us early in 2011 to quote for our telecoms requirements.

She came up with a package that combined both our mobile and land lines, which was cheaper than we were already paying, and settled an ongoing contract with our existing supplier.

We swapped  to Welcomm in September and all went very smoothly.

Our main reason for changing supplier was not price but levels of service.

Leanne, and the team at Welcomm, have been fantastic. Replying to emails promptly, being available by phone if needed; and most importantly always having the answers, whatever the questions we throw at them.

Many thanks for exceeding all our expectations.

Nothing to improve! The level of service we receive from Ele Blackburn is fantastic! Professional yet approachable, punctual, not pushy, friendly, knowledgeable and basically a pleasure to do business with! Thank you Ele for all your help with our business needs to date and we look forward to working with you more in the future.

Hi Gareth

All arrived as you said they would, thank you very much for your fantastic service and attention to detail, I will have no hesitation recommending your services to others.

Kind Regards

Chris
 

Hi Rebecca

I would just like to say thank you for all your help………you certainly do give true customer care……you have been fantastic…..if all customer care people were as good as you the world would be a much better place!!!!

Thank you very much……..and make sure you pass on my comments to your boss….you deserve them.

All the best

Thanks

Andy

Dear Suzanne,

The level and quality of customer service seems to get lower and poorer these days, so I can’t tell you how pleased I am to be writing a message of congratulations, as opposed to my normal rantings!!

The congratulations and thanks go to Welcomm for a ‘job well done’ in service to your customers.

My thanks in particular go to Kieron Burke who acts as a great ambassador for Welcomm. He displays a great understanding and knowledge of your products. He is prompt and detailed with his answers and shows a patient, polite and consciences approach to customer service which, I’m afraid, I seldom experience.

I will have no hesitation in recommending Kieron, and Welcomm, to my contacts in the future.

 Thanks & Best Rgds,

 Steve

As Partner/Director of seven different companies, Partners Financial being one of those companies, you can appreciate there are many demands on my time.

We had some issues with the provision of mobile phones for some of my business partners which had landed in my lap and l could not find the time to deal with it. The first communication l received from you was very clear and helpful and prompted me to contact you. As you made it very easy for me to resolve the issues l had l was more than delighted to use your companies’ services.

I have to say l have been impressed with your professionalism, knowledge, efficiency and advice. Rare qualities these days!

I was more than happy to recommend you to my other Partners to look at our other companies’ telephone services.  

Kind regards

 John

John Pokora, Cert PFS, CeMAP, Cert CII (MP)

Managing Partner

Partners Financial

I would just like to drop you a quick email to commend on your excellent level of customer service skills and willingness to go that extra mile.  You are always helpful and I am ever grateful to the fact you understand my lack of terminology and our companies needs and it is this level of service that prevents us from changing to another mobile service provider.

Well done to you all

Kind regards

Prior to moving our mobile business to Welcomm a little over 3 years ago Synseal had, for many years, dealt directly with the networks. We took the decision to move primarily because of the poor level of service that we received from the network and also of course because of the deal Welcomm were able to secure.

Since moving the  account we have experienced a more personal and efficient level of service. Welcomm staff respond immediately to resolve any issues from a sales call to fault reporting. A level of service that we did not generally receive from our previous suppliers.

Synseal cannot be considered a small account with well over one hundred mobile numbers; moving away from the networks has proved to be beneficial in terms of service, cost and support.

Thank you for your help, assistance, time and telephone calls to help us get Orange online. Your help was greatly appreciated and without it we would still be waiting. Many thanks

We moved from Orange Direct to Welcomm Communications Ltd, as they were very knowledgeable and helpful with all aspects of communications.

We have recently purchased a number of XDA devices and on every occasion Welcomm staff have activated the settings, inputted all our email addresses and got us connection to the internet.

Welcomm have managed our account for over a decade. This includes associated peripherals such as car kits and mobile phone repairs. The in-house engineers have proved very knowledgeable and professional.

When calling the Welcomm office, we are always greeted with friendly staff with no automated greeting that you find when calling other companies.

Any issues that have arisen have been resolved quickly and efficiently  by Welcomm's extremely friendly staff'.

From start to finish everything has been carried out with the upmost efficiency and the client has been kept informed throughout the process.

Having spent 7 yrs in B2B Mobiles I can see why Welcomm’s retention rates are exceptionally high as no organisation I have worked for have been as thorough and competent.

I now know I can forward any future business through yourselves with confidence

"As a firm we take the time to get to know our clients and it struck us when interviewing potential suppliers that Welcomm took the same approach.
 
They stood out due to the fact that they were people who cared rather than a large corporate where an account our size could be 'just another number'.  Taking the time to understand both us and our needs, Welcomm helped to ensure a smooth and successful transfer of technology."

“Travis changed mobile phone networks from O2 to Vodafone.  We have had numerous problems with the Vodafone SIMs working in some of our user handsets and lorry phones.  John, Adam and Kim have helped us greatly, I Just wanted to let you know we greatly appreciated your help, as ever the service has been excellent from everyone there”

“As an international haulier, tight schedules and deadlines are of paramount importance to our business. A reliable communications system and supplier are a vital part of that link. That is why we have stuck with Welcomm Communications for over 15 year”

Sir Robert McAlpine has been using the services of Welcomm for over a decade. Our mobile fleet consists of over 650 handsets, which are serviced and maintained by Welcomm nationwide. Nothing is too much trouble, and car kit installations are handled swiftly and professionally throughout the UK.

Having dealt with the networks directly, I have found the technical knowledge and response times of Welcomm far Superior”