What We Do

Phone Systems

Missed calls are missed opportunities. Equip your people with the tools they need to communicate with customers and co-workers with a modern telephony system set up to handle high call volumes and enable remote working.

  • Phone Systems

    Missed calls are missed opportunities. Equip your people with the tools they need to communicate with customers and co-workers with a modern telephony system set up to handle high call volumes and enable remote working.

Missed calls are missed opportunities. Equip your people with the tools they need to communicate with customers and co-workers with a modern telephony system set up to handle high call volumes and enable remote working.

CHOOSING THE RIGHT TELEPHONY SOLUTION FOR YOUR BUSINESS

ON-PREMISE TELEPHONY

An on-premise system connects your phone extensions, linking them onto a public phone network using ISDN or SIP Trunks.

What are the benefits of on-premise telephony?

  • Server ownership reduces expenses over time
  • Able to utilise different connectivity methods for flexibility and system resiliency
  • A tailored and scaleable solution, utilising equipment from world-renowned partners such as Avaya and Mitel

Perfect for: Businesses that make a lot of internal calls, without access to a strong internet connection in need of constant reliability.

HOSTED TELEPHONY

 A cloud-based “hosted” phone system uses the internet to make and receive calls without storing sizeable equipment on site.

What are the benefits of hosted telephony?

  • Low initial installation costs
  • Instant additions and changes
  • Maintain your phone system in-house
  • Inclusive UK minute bundles
  • Exceptional voice quality
  • Automatic disaster recovery

Perfect for: Growing or multi-site, small-medium businesses with a stable internet connection.

WHY WELCOMM?

Our expert consultants work with you to determine which telephony solution is right for your business

Gamma Platinum Partner Status ensures Engineers are Trained to the Highest Level
Responsive and Experienced Technical Support Team
Award-Winning Customer Care Team Operate a 3 Ring ‘Call to Care’ Policy
Awarded Gamma’s Support & Operations Team of the Year 2019

CHOOSING THE RIGHT TELEPHONY SOLUTION FOR YOUR BUSINESS

ON-PREMISE TELEPHONY

An on-premise system connects your phone extensions, linking them onto a public phone network using ISDN or SIP Trunks.

What are the benefits of on-premise telephony?

  • Server ownership reduces expenses over time
  • Able to utilise different connectivity methods for flexibility and system resiliency
  • A tailored and scaleable solution, utilising equipment from world-renowned partners such as Avaya and Mitel

Perfect for: Businesses that make a lot of internal calls, without access to a strong internet connection in need of constant reliability.

HOSTED TELEPHONY

 A cloud-based “hosted” phone system uses the internet to make and receive calls without storing sizeable equipment on site.

What are the benefits of hosted telephony?

  • Low initial installation costs
  • Instant additions and changes
  • Maintain your phone system in-house
  • Inclusive UK minute bundles
  • Exceptional voice quality
  • Automatic disaster recovery

Perfect for: Growing or multi-site, small-medium businesses with a stable internet connection.

CHOOSING THE RIGHT TELEPHONY SOLUTION FOR YOUR BUSINESS

ON-PREMISE TELEPHONY

An on-premise system connects your phone extensions, linking them onto a public phone network using ISDN or SIP Trunks.

What are the benefits of on-premise telephony?

  • Server ownership reduces expenses over time
  • Able to utilise different connectivity methods for flexibility and system resiliency
  • A tailored and scaleable solution, utilising equipment from world-renowned partners such as Avaya and Mitel

Perfect for: Businesses that make a lot of internal calls, without access to a strong internet connection in need of constant reliability.

HOSTED TELEPHONY

 A cloud-based “hosted” phone system uses the internet to make and receive calls without storing sizeable equipment on site.

What are the benefits of hosted telephony?

  • Low initial installation costs
  • Instant additions and changes
  • Maintain your phone system in-house
  • Inclusive UK minute bundles
  • Exceptional voice quality
  • Automatic disaster recovery

Perfect for: Growing or multi-site, small-medium businesses with a stable internet connection.

WHY WELCOMM?

  • Gamma Platinum Partner Status ensures Engineers are Trained to the Highest Level
  • Responsive and Experienced Technical Support Team
  • Award-Winning Customer Care Team Operate a 3 Ring ‘Call to Care’ Policy
  • Trusted Supplier of Business Mobiles for Over 30 Years
  • Awarded Gamma’s Support & Operations Team of the Year 2019

Call Analytics

Cloud-based call and contact analytics solutions from Welcomm give you real-time access and unprecedented insight into how your customer contact processes are working and how you can optimise them for a game-changing, ultra-responsive customer experience.

UNDERSTAND YOUR BUSINESS LIKE NEVER BEFORE

See how many enquiries your business is missing
Use call volume insights to adjust staffing levels
Access real-time data to manage staff remotely

Akixi Call Reporting

Taking Payments Safely

When recording calls for training and quality assurance, take payments online safely with a PCI DSS compliant payment solution from Welcomm.

PCI compliance is a requirement for any business that accepts card payments over the phone or online, and affects the way that your business stores, processes, and submits card transactions. 

If a lack of PCI compliance in your business leads to a data breach or a security issue, you may be liable to pay a substantial fine. Learn more here.

REAL TIME SECURE PAYMENTS 

Cirrus Link Pay+

What Our Customers Say…

CEO Image

“Relationships are really important, especially within the charity sector. All of Welcomm’s staff were really good – for me, actually, that was the most important factor when choosing to partner with them. Although their products are amazing, I really liked the way Welcomm responded to our needs.

JNL Waste

“We were looking to update our phone system and mobile fleet, plus we had PC’s that needed upgrading. With such a lot of technical knowledge required to make the best decisions for our business, we wanted to partner with someone who was going to be able to help us with all of our communication and technology requirements together, to make it easy to manage.”

CEO Image

“Welcomm are a professional, reliable and well managed organisation. You have gone above and beyond on numerous occasions to help me. The training session on Horizon was clear and personable – I appreciate the patience you showed members of the team who are less familiar with such technologies. All of this is why I am very keen to work with Welcomm longer term.”

Tapi Carpets and Floors

“We were looking for a communications partner that could work collaboratively with us to organise call routing, failover & disaster plans, as well as earn our trust. Welcomm have turned out to be a valued partner, because they took the time to understand our needs. Welcomm keep us updated, even when several projects are on the go – they ensure I remain informed every step of the way.”

Why work with Welcomm?

  • Award winning customer service, digital knowledge and operational support recognised by the major Networks

  • 50% of our staff work in support functions and are trained to the highest level to maintain our Platinum Partner status

  • Our partnership philosophy and dedicated account management service mean we take the time to understand business requirements before making recommendations

  • Our UK based Customer Care team operate a ‘3 Ring Call to Care’ policy, with one freephone number to call for help with all products and services – 0800 064 64 64

  • We have in-house expertise across all services, and as an SME we are able to remain agile and adaptable to business needs

Contact us today for a free cost comparison.