In the fast-paced world of tyre replacement, responsiveness, reliability and communication are key. The focus of the business had always been on the quality service they provide, but not necessarily on the external services they receive. This meant that despite the high level of service delivered by staff, PB Tyres Group’s business operations were being let down by inconsistent phone systems, poor data connectivity, and a lack of digital processes.

After conducting an internal audit, Bob Darling, General Manager at PB Tyres Group was shocked to discover that the business was being billed by more than 15 suppliers, at vastly different rates, often with additional charges. PB Tyres Group looked to Welcomm to consolidate their services, and to overhaul their communications systems, deploying the latest technology to reduce costs and enhance day-to-day operations.

“We were dropping calls, the equipment was really poor, and we were receiving additional charges and extortionate variable rate fees.
When the phones ring, we have to be able to answer, or business will be lost to competition.” – Bob Darling

Key operational challenges included:

• Giving staff the technology they need to meet the modern expectations of customers.
• Providing an easy-to-use, accessible solution for non-technical personnel.
• Missing calls, resulting in lost business.
• Expensive variable rate charges for telephony and data connectivity.
• Managing multiple suppliers of telephony, mobile and data connectivity services.