1. O2                Must not be downgraded within 6-months of contract start date.
2. Vodafone       Must not be downgraded within 7-months of contract start date.
3. Orange          Must not be downgraded within 6-months of contract start date.
4. T-Mobile        Must not be downgraded within 11-months of contract start date.

1.6. In the event that you terminate your connection within the above stated timescales, Welcomm Ltd reserves the right to charge for any network commission clawback incurred by Welcomm Ltd, as well as the full price of the handset and/or incentive gifts supplied.  The amount will be charged to the card details supplied when ordering and a receipt will be sent via email.  In the event that we cannot charge your card, an invoice will be sent requesting payment within 7 days.

2. Cash Back Offer
2.1 ½ Price line rental will be provided in the form of a cheque back from Welcomm Ltd, payable in month 4 upon receipt of a copy of your latest mobile bill, and confirmation from the network that your account is still active and in order (ie. no arrears).

3. Insurance
3.1. If you take out  insurance in month 4, we will give you a cheque to cover the first 3 months,  upon clarification from the insurer that your policy is still valid.

3.2. All phone insurance is offered by a third party, we are an introducer only and do not insure any products ourselves.  Your handset is not insured until you have received your policy documents in the post.
 
4. Credit/Debit Card Payment
4.1. We accept payment by Visa, Delta, MasterCard, American Express and Switch.  Your card will not be debited until your goods are despatched.

4.2. Please note, that by accepting these terms & conditions, you agree that we are authorised to charge your credit, debit or charge card for goods supplied, as well as any surcharges and/or additional amounts due as specified under terms 1.5 & 1.6.
4.3. The option to pay by cheque is available for all goods.  Goods ordered and paid for by cheque will not be despatched until notification from our bank of cleared funds.

5. Mobile Phone Contract Connections
5.1. All mobile phone connections are subject to a 12 month airtime contract.  All contract connections are subject to status and acceptance by the Network concerned and are only available to residents of the United Kingdom aged 18 years or over. The terms and conditions to the Service Providers terms & conditions can be found on the Welcomm Web Site.

5.2. A thorough credit check will be carried out by the network/provider prior to connection using the information supplied by the applicant.  The applicant will be advised of any negative credit assessments and connection refusals.  Welcomm Communications Ltd cannot be held responsible for the result of any credit assessments carried out or any delays caused by insufficient or incorrect information supplied by the applicant.

5.3. As with any contract, all parties should ensure that they have viewed and understood the full terms and conditions of the transaction.  In particular, please note your obligations to us and the network concerned (O2, Vodafone, Orange, T-Mobile) when connecting a handset to a monthly contract.  Full terms and conditions for the networks can be found either on the Welcomm website, or each networks respective web sites.

5.4. All mobile phones that are sold with an ‘Airtime’ agreement are heavily subsidised. Any agreement therefore that is cancelled within four months of connection, Welcomm Ltd reserves the right to charge the full price of the handset .(Details of handset prices are available upon request).

5.5. The networks may insist on a signed contract being completed prior to them finalising the connection of your new handset.  To offer the best possible service, we will normally send out your handset with the contract rather than waiting until you have signed and returned it.  Please note, should we request a signed contract and it is not returned to us within 5 working days, we reserve the right to make a charge, which will only be refundable upon receipt of the necessary signed agreement.

5.6. All phones are supplied with an international call bar and ‘roaming’ bar facility.  This can be removed on selected tariffs at the Service Providers discretion.

5.7. Welcomm Communications Ltd cannot be held liable for any loss of business or inconvenience caused due to a handset or network malfunction.

6. Stock Availability
6.1. All items offered for sale are subject to availability.  If an item ordered is out of stock you will be notified of such within 24 hours of your order being placed by e-mail.

7. Product Warranty
7.1 All products are covered by the manufacturer’s 12-month warranty.  This warranty does not affect your statutory rights in relation to faulty or mis-described goods.

8. Delivery
8.1. All goods are delivered by Royal Mail 1st Class, Recorded or Special Delivery Services dependent upon the value of goods purchased.  A signature will be required for Recorded & Special Delivery items.

8.2. Accessories – We endeavour to despatch all in stock items within 1 – 2 working days of the order being placed.

8.3. Mobile Phones Contract – we endeavour to despatch all in stock contract phones within 2 – 3 working days of successful credit assessment and completion of necessary paperwork.

8.4. Parcels sent to remote parts of the United Kingdom may take longer to deliver, however, all deliveries are expected to be with 30 days.

8.5. We do not deliver outside the United Kingdom.

8.6. Delivery Charges are as follows:-

1. Handsets      £4.95 P+P
2. Accessories £2.49 P+P

8.7. Please note, in an effort to safeguard all of our customers we will only deliver goods to the registered card holder's address.

9. Your Cancellation Rights
9.1. If for any reason you wish to return a product or require a replacement, please notify our Customer Service Team within 7 working days, in writing, however we will accept notification by telephone on 0800 064 6464.

9.2. Where a refund is required for non-faulty goods Welcomm Communications Ltd reserve the right to charge for the cost of returning the goods.  We will not charge where the product supplied was not of satisfactory quality or the wrong item has been sent, or for goods that do not comply with the sale of goods act 1979 as amended.

9.3. Refunds will be processed within 7 days of receipt of the returned goods.

9.4. It is your responsibility to ensure goods are safely returned, we therefore recommend that adequate insurance is taken out such as Royal Mail Special Delivery.

9A. Faulty/Misdescribed Goods
9.A1. Any goods that are faulty or damaged on receipt of delivery must be reported to Welcomm Communications Ltd as soon as reasonably possible, in writing, however we will accept notification by telephone on 0800 064 6464.

9.A2. Welcomm Communications Ltd reserve the right to refuse any returned goods that have developed a fault as a result of abuse, neglect, modification, adaptation or damaged due to misuse or by accident.

9.A3. Replacements will be sent out only when the original item is returned.

9.A4. It is the customer’s responsibility for the safe return of any goods.  All items must be returned as they were received and the full contents included, along with any documentation provided.

9.A5. Refunds will be processed within 7 days of receipt of the returned goods.

9.A6. It is your responsibility to ensure goods are safely returned, we therefore recommend that adequate insurance is taken out such as Royal Mail Special Delivery.

10. Contract Connection Returns
10.1. If you are dissatisfied in any way with your contract connection we request that you  notify our Customer Service Team within 7 working days, in writing, however we will accept notification by telephone on 0800 064 6464.

10.2. Refunds will be processed within 7 days of receipt of the returned goods.

10.3. It is the customer’s responsibility for the safe return of any goods.  All items must be returned as they were received and in saleable condition.

10.4. Where a refund is required Welcomm Communications Ltd reserve the right to charge for the cost of returning the goods.  We will not charge where the product supplied was not of satisfactory quality or the wrong item has been sent, or for goods that do not comply with the sale of goods act 1979 as amended.

10.5. Welcomm Communications Ltd reserve the right to refuse any returned goods that have developed a fault as a result of abuse, neglect, modification, adaptation or damaged due to misuse or by accident.

10.6. Please ensure that when returning items, adequate insurance is taken out such as Royal Mail Special Delivery.

11. Website Accuracy
11.1. Our dedicated website team work hard to ensure that our site is as accurate and up to date as possible at all times.

11.2. Pictures of products are a representation only and should be used as a guide.

11.3. Welcomm Communications Ltd, reserve the right to change or remove an offer.

12. Privacy of Information
12.1. Any information collected by Welcomm Communications Ltd, including that gathered at the time of ordering, is collected lawfully and in accordance with the Data Protection Act 1998.

12.2. Welcomm Communications Ltd do not sell or transmit any customers personal information, including email addresses, to any organisation for any purpose other than for processing of orders placed where necessary (i.e. contract connections).

12.3. In the event of fraud or crime Welcomm Communications Ltd reserve the right to provide information to the relevant authorities.

12.4. From time to time Welcomm Communications Ltd may send you information via email or post regarding your purchase, or other services/products available.  We would however always provide you with the option to ‘opt-out’ or ‘unsubscribe’ if you did not wish to receive any further mailings.

13. Your Legal Rights as a Consumer
13.1. These Terms and Conditions do not affect any of your statutory rights.

14. Complaints
14.1. If you have cause for complaint regarding any service or product provided by Welcomm Communications Ltd, please email full details to customerservices@welcomm.co.uk

14.2. We endeavour to respond to all complaints within 2 working days.