Terms and Conditions
1 Purchasing Terms and ownership of goods
1.1 All purchases are subject to cash on delivery unless otherwise agreed.
1.2 All payments that re-present, or fail to be honored, will incur an administration fee of £15 inc vat.
1.3 Account customers payment terms are strictly 30 days from date of invoice. Whilst purchase orders are accepted, the Welcomm Communications Ltd trading terms and conditions override any terms of purchase stated therein.
1.4 Welcomm Communications Ltd reserves the right to charge interest at 3% above the National Westminster Bank base rate for any monies due after 30 days.
1.5 Welcomm Communications Ltd may retain title of goods at its sole discretion until all monies due are paid in full.
1.6 All prices subject to VAT.
1.7 It is the customers responsibility to check all equipment and contracts are as requested, and to notify Welcomm Communications Ltd within 7 days of any hardware irregularities and 30 days for any contractual irregularities.
1.8 These terms and conditions shall override any terms and conditions stipulated and referred to by the customers purchasing conditions.
2 Network Terms
2.1 All cellphones which are subject to the signing of an airtime agreement are heavily discounted, and will remain the property of Welcomm Communications Ltd until a fully completed and signed agreement has been received by Welcomm Communications Ltd.
2.2 All prices for contract handsets are dependent on connection to a particular network and tariff, based on a minimum 24-month contract term, subject to status, and under the terms and conditions to the Service Providers terms & conditions, details of which can be found on the Welcomm Web Site.
2.3 In the event that you downgrade your tariff within 6 months, an administration charge will be payable of £25.00, as well as the difference in handset price between the ordered tariff and the new tariff, as well as any incentive gifts received with the original chosen tariff. The amount will be charged to the card details supplied when ordering and a receipt will be sent via email. In the event that we cannot charge your card, an invoice will be sent requesting payment within 7 days.
- O2 Must not be downgraded within 6-months of contract start date.
- Vodafone Must not be downgraded within 7-months of contract start date.
- Orange Must not be downgraded within 6-months of contract start date.
- T-Mobile Must not be downgraded within 11-months of contract start date.
2.4. A thorough credit check will be carried out by the network/provider prior to connection using the information supplied by the applicant or company. The applicant will be advised of any negative credit assessments and connection refusals. Welcomm Communications Ltd cannot be held responsible for the result of any credit assessments carried out or any delays caused by insufficient or incorrect information supplied by the applicant.
2.5 As with any contract, all parties should ensure that they have viewed and understood the full terms and conditions of the transaction. In particular, please note your obligations to us and the network concerned (O2, Vodafone, Orange, T-Mobile) when connecting a handset to a monthly contract. Full terms and conditions for the networks can be found either on the Welcomm website, or each networks respective web sites.
2.6 All mobile phones that are sold with an ‘Airtime’ agreement are heavily subsidised. Any agreement therefore that is cancelled within the contract period, Welcomm Ltd reserves the right to charge the full price of the handset .(Details of handset prices are available upon request). Additionally, any 'cash backs' or 'kit funds' that have been agreed prior to entering into the contract will become null and void if the minimum contract term is not completed.
2.7 All phones are supplied with an international call bar and ‘roaming’ bar facility. This can be removed on selected tariffs at the Service Providers discretion.
2.8 Welcomm Communications Ltd cannot be held liable for any loss of business or inconvenience caused due to a handset or network malfunction.
3 Delivery terms
3.1 Welcomm Communications Ltd reserve the right to charge for delivery of goods where applicable.
3.2 Any date or time quoted by Welcomm Communications Ltd for delivery of goods is estimated only and time for delivery shall not be of the essence of the sales contract.
4 Faulty goods
4.1 Welcomm Communications Ltd reserve the right to refuse any returned goods that have been used, neglected, incomplete or damaged AND ALL MONIES DUE for those goods are to be paid in full.
4.2 Any goods delivered by Welcomm Communications Ltd that are faulty or damaged must be reported to Welcomm with in 7 days in writing.
4.3 Welcomm Communications Ltd reserves the right, and under its sole discretion, to replace faulty goods with new or used replacement goods.
4.4 Any goods found faulty as proved by the manufacturer or manufacturers agent will be repaired free of charge under the manufacturer's warranty. Please see Warranty Exemptions.
5 Loan phones and repairs
5.1 Welcomm Communications Ltd will be under no liability for any delay or failure of a repair centre, replacement service or manufacturer to repair faulty goods with in a specific time period.
5.2 Welcomm Communications Ltd will, wherever possible, provide a loan phone of any type, free of charge with a refundable deposit, whilst repairs are being undertaken. (Welcomm Communications Ltd reserve the right to provide this service at its sole discretion) Welcomm Communications Ltd reserve the rights to dispose of any repaired or un-repaired goods that are not collected within 90 days of notification.
5.3 Welcomm Communications Ltd service department terms and conditions apply to all repairs and loan phones. A copy of these is available from your service representative.
6 Supply of cellphones/carkits
6.1 Cellphones are supplied with 12 months warranty from the date of connection, unless otherwise specified. Carphones are supplied with a 12 month warranty from initial installation.
6.2 Welcomm Communications Ltd will not be held liable in any way for any consequential loss due to a network or handset malfunction.
6.3 In the unlikely event of any damage to a vehicle during installation, the damage should be reported to and inspected by, a Welcomm Communications Ltd Manager before undergoing any inspection or repair by a third party.
7 Warranty exemptions
7.1 The following are excluded from the manufacturers warranty:
- The cellphone antenna, misuse, neglect and/or water damage are excluded from the cellphone warranty.
- Any change to the cellphone electronic serial number will be deemed as unlawful practice and will render the cellphone warranty void.
- Any modification to the cellphone or change to its software will render the cellphone warranty void.
- Any Cellphone vehicle installation not carried out by a Welcomm engineer or one of its improved installers will render both the cellphone warranty and the carkit warranty void.
- Removal of any of the cellular phone identification numbers
8. Privacy of Information
8.1. Any information collected by Welcomm Communications Ltd, including that gathered at the time of ordering, is collected lawfully and in accordance with the Data Protection Act 1998.
8.2 Welcomm Communications Ltd do not sell or transmit any customers personal information, including email addresses, to any organisation for any purpose other than for processing of orders placed where necessary (i.e. contract connections).
8.3. In the event of fraud or crime Welcomm Communications Ltd reserve the right to provide information to the relevant authorities.
8.4. From time to time Welcomm Communications Ltd may send you information via email or post regarding your purchase, or other services/products available. We would however always provide you with the option to ‘opt-out’ or ‘unsubscribe’ if you did not wish to receive any further mailings.
9. Resigns and upgrades
9.1 Once you agree to an upgrade or resign , the upgrade or resign can not be cancelled by O2.
9.2 Any upgrade or resign agreed via email is legally binding and Welcomm Communications will assume you are the account holder, and are authorised to sign on the O2 Mobile Phone Account.