Landline Service support

O2's new Fixed Service Support:

Offering you all the support you need to help get you going and keep things running smoothly.

Level Two
If you report between Monday to Saturday 8am - 6pm excluding public and bank holidays we’ll fix it by the end of the next working day. If you report outside of these hours then well fix it by the end of the second working day.
This service support is included as part of your Landline and ISDN rental.

Level Three
If you report a fault before 1pm, we'll fix it by the end of the day including public and bank holidays.
If you report a fault after 1pm within working hours we'll fix it before 1pm the next day.
Work is normally carried out during working hours: 7am to 9pm Monday to Friday, 8am to 6pm Saturday, Sunday, public and bank holidays.
This service is available at £4 per month per line for both Landline and ISDN rentals. (For ISDN30 the cost is per channel) 

Level Four
We'll fix it within six hours. Simple.
Working hours are any time, any day, including public and bank holidays.
This service is available at £5 per month per line for both Landline and ISDN rentals. (For ISDN30 the cost is per channel) 

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