What is eMerit?

“eMerit is a smartphone and tablet based solution that allows businesses a unique & secureway to process debit/credit card payments from their customers at the point of sale.”

Smartphone or Tablet solution:

eMerit provides an end‐to‐end POS and card payment solution which provides a fully compliant, commercially viable option for organisations of any size and business type.

The flexibility delivered by the solution means it can be used in literally ANY environment, fixed or mobile, and can allow complete business management.

Get up to six months free business broadband and landline. And start saving.
It's great value. And the proof is that customers who switched their fixed lines to O2 saved an average 34% on their bills. *

We'll take care of switching for you can take care of business. You can also call our UK tech support, free, 24/7.

Offer ends on the 30th April.

Welcomm Communications offers a whole market sourcing proposition.  In order to achieve a best-fit best-value solutions we need to thoroughly understand what’s currently going on in your business.  The Welcomm Evaluate8™ process is an 8-point consultation that defines the current infrastructure and needs and of your business. All Welcomm recommendations are clearly set out against the current infrastructure so you can quickly evaluate for yourself the productivity and cost benefits of change.

The Evaluate8™ process

1.         Business objectives and what needs to be achieved

85pt"> 2.         Current Challenges

3.         Business ICT Audit

4.         Disaster Recovery Strategy

5.         Current Suppliers

6.         Main Priorities

7.         Welcomm Solution overview

8.         Next steps

Benefits of our Call Centre Solution?

• Provide you with a single hosted solution
• Centralise your customer data and contact information
• Introduce the capacity for homeworking with support for flexible workers.
• Reduce your carbon footprint
• Improve your customer service experiece to differentiate your service for your competitors.

What is Text Marketing?

Text Messaging offers you another way to communicate with your customers, by sending a message from your PC instantaneously to a high volume of mobile end users or to a targeted single user. Text messaging guarantees the delivery of short, high impact and instant messaging to your customers wherever they are, with the benefit of being able to track customer responses and measure campaign success rates.  

Why use Text Marketing?

• Text your latest sale, offer or promotion direct to your customers mobile phone.

Welcomm's complete outsourced Telephony Management service is ideal for clients who have experienced rapid growth or acquired new sites/ businesses and lost control of their infrastructure and telephony cost management.

Another feature of this service is to provide your business with a complete audit of your communication infrastructures, which highlights the cost savings available to you, typically from unmanaged call diverting, multiple suppliers, redundant lines and out of date telephony systems.

What are Telemarketing Numbers?

Simple, memorable numbers that make it easier for your customers to talk to you. To ensure your number is the first number that comes to mind. It is about finding a number that works for you and makes you stand out from the crowds.

It is easy to manage and set up your new Telemarketing Number or you can take over a number you already have. With a simple divert, your details can be quickly set up and changed online.

As an O2 customer you can also have your mobiles, landlines and telemarketing numbers all on the same bill, and one point of contact to support you with all your services.

Benefits:

• Easy to budget

With fixed costs and no set-up fees there won’t be any surprises. You only pay for what you use, and with O2's competitive rates, it offers some of the lowest rental and usage costs around.

• Help when you need it

There’s a dedicated service number, FAQs and a comprehensive user guide.

• Your number. Your way

Access to an easy-to-use, secure online portal to control your numbers to meet your business needs. Manage which numbers to divert and when, all in real-time - no queues, no calls, with full online reporting to see what marketing is reaching your customers and what’s not.

• 30 Day Trial 

With a 30-day trial you have the option to cancel at no cost (except calls diverted within this period).

The Right Number for you:

Pick a number that works best for you:

What is Hosted VoIP?

Put simply Hosted VoIP provides a fully managed telephone service to your business, removing the need for you to purchase, install, maintain and upgrade expensive equipment.

Although the telephone service is fully managed, Hosted VoIP provides you with a simple but powerful web portal which allows you to configure any adds, moves or changes for the telephone system in real time – increasing the efficiency of your business.

Why buy a fully managed telephone service?

• Free calls between sites on the IP network including those on the SIP Trunking service
• Lower cost calls to all other destinations
• Reduced line rental cost
• Removes the requirement for capital expenditure on telephone system and its installation
• Removes the requirement to pay for reconfiguration of the telephone system
• Removes the requirement to have a secure location on your premise to house the telephone system
• Removes the requirement to employ telephone system specialists to keep the system maintained and updated
• Provides your business with a simple web portal to keep your telephone system configured just the way you need it, exactly when you need it
• Flexible nature of licensing end users means extensions can be switched on and off as and when required – you are only charged for what you use
• Plug-and-play phones – zero  configuration required
• Ability to keep your existing numbers
• Ability to have up to ten different numbers associated with one phone
• Advanced call control features accessible through an easy to use toolbar on your PC – never lose a call

How does it work?

• Simply take an IP connection from your service provider– or utilise an existing connection if you have one
• Take a Hosted VoIP service, specifying the number of extensions you require
• Receive the IP phones, un-box and plug in
• Make free inter-site and cheaper UK, mobile and International calls

Benefits:

Cost savings
Reduce your capital expenditure and telephony costs.

What is Inbound?

Control your calls on any number, anywhere, from any device.

Inbound is a telephony service for both geographic and non-geographic numbers that provides online access to a full range of call routing, monitoring and managing tools to empower any business with the perfect customer service.

How does it work?

Inbound provides a web interface that allows you to make live changes in an instant offering maximum operational flexibility. It can be set up on your network in minutes and is incredibly easy to use thereby increasing the productivity of your business.

If you’re looking for feature rich network services that are scalable and cost effective without the capex, this is the solution for you.

Benefits

• Use with any number, anywhere, from any device – the service is available on both geographic (01/02) and non-geographic (08/03) numbers and is accessed through a secure user friendly website that can be accessed from any device.
• Easy to use – the entire service is designed to be jargon free, intuitive, and enables you to become very productive, very quickly.
• Immediate to set up – everything’s online and giving the ability to instantly create or make changes to call plans, announcements and other features.
• No capital outlay – no set up costs means that it can be funded out of operational spend, enabling quick decision making and implementation.
• Improves your customer service by managing calls during busy hours or when the office is closed.
• Caters for business continuity in the event of a disaster by instantly redirecting calls to another site.

MeetMe call conferencing is a simple and effective way to reduce travel costs and wasted travel time through utilising the latest audio conferencing technology. Businesses can respond to day-to-day challenges, quickly and effectively, speeding up their decision-making time and ultimately helping them to increase productivity and gain competitive advantage.

Welcomm's MeetMe Global Access solution is a great way to bring members of the sales team together, instantly, regardless of their location. Our service availability means that participants from more than 45 countries can meet anytime for the cost of a local call.

Participants simply require access to a phone to enable them to use this instant conferencing service.  No prior booking is required offering total flexibility as conferences can be established in the time participants take to call in. The service is easy to use and is available at any time all year round.  

With Global access from more than 45 countries across the globe, it simplifies international calls, as the participants don't need to remember the international dialling prefixes and country codes, and offers huge savings as it removes the cost of the international call.

 Features of MeetMe Global Access:

    No prior booking required, conferences can be held instantaneously in the time participants take to call in.

What is Fax to Email?

Fax to Email provides small businesses with a confidential, efficient and green fax to email solution on either existing or ported Geographic (01, 02, 03) andNon Geographic Numbers (0844, 0871).

Along with a choice of numbers and the ability to move costly existing fax machines to this service, you will also benefit from an online management portal, allowing complete management of fax numbers and email addresses, and the ability to archive received faxes in a secure environment reducing the costs associated with printing and storage.

All of this is available at a single fixed monthly rate with no call charges!

How does it work?

Through the number published as your fax number and registered with the service, any faxes received will be automatically converted to a PDF file and sent to a nominated email account, as well as being visible through the online portal.

Benefits

• No need to pay for hardware or phone lines - reduce the number of lines at your premises
• No need to pay for on-going maintenance, toner and paper
• A green fax solution - no paper waste, no ink related pollution, no power consumption, reuse existing fax equipment as a scanner
• Instant establishment and delivery of faxes
• Easily and securely archive and share information with colleagues online
• Receive faxes off-site and through mobile email

Your choice of numbers

Using Fax to Email you can take advantage of any of the following numbers at a fixed one-off price that includes all call charges:

01, 02, 03 Geographic Numbers

0844   Non Geographic Numbers

0871   Non Geographic Numbers

Next Steps

To find out how to get started with Fax to Email, call us now on:

Tel:             01858 410010

email:       

co.uk">sales@welcomm.co.uk

WHAT is SIP Trunking?

Put simply a SIP Trunk allows you to connect your existing equipment to the IP Voice Service using a connection such as Broadband or Ethernet.

Benefits
Connecting existing equipment to IP Voice Services?

• Free calls between sites on the IP network
• Lower call costs to other destinations
• Combination of Broadband connection and SIP trunks are cheaper than ISDN2E
• Optimise your voice network by having the flexibility to add SIP trunks on a channel by channel basis as your
• business demands
• Real time provisioning through web page allows immediate delivery of service – no more waiting for upgrades
• Available over any IP Network – although the voice service will be quality assured over BT Wholesale Ethernet and BT Managed Broadband connections
• Supports Ofcom General Condition 4: Emergency Calls, offering full 999 Emergency Services support
• Through the installation of additional equipment the service can be utilised by your existing telephone equipment. This ensures that you get all the flexibility and cost benefits of IP Voice Services whilst leveraging the investment in your existing telephony infrastructure
• Allows you to use your existing telephone handsets
• Keep your existing numbers
• Add new numbers from different area codes

How does it work?

• Simply take an IP connection from your service provider
  • or utilise an existing connection if you have one.

Freedom2 is Welcomm's Next Generation Voice solution

Voice over Internet Protocol (VoIP) is revolutionising the way companies handle their telephone calls. Not only does it offer cheaper calls, it also enables more effective call management to improve customer service and internal communication. It’s not just large corporations who are reaping the benefits, small and medium sized businesses across all industry sectors are seeing the positive impact of implementing a quality VoIP service.

What does Freedom2 offer?

Our Freedom2 product consists of three main service offerings which are available separately or in combination:
 

• SIP Trunking is an ISDN replacement service that allows customers to keep their existing PBX and phones OR.
• Hosted VoIP utilises a new IP telephony system without the need for a PBX
  AND
• Business-grade application (app) that enables the end user to be more mobile by accessing their calls (audio and rich media) via a Desktop, Smartphone or tablet device using 'One Number'.

The experience you receive is excellent, providing seamless integration between IP voice and traditional PSTN voice.

A user-friendly portal enables you to add new users and configure their services quickly and easily. You can see the management information regarding your users at the click of a button, helping you to better manage your costs.

The complete service is fully managed, which means we take care of all aspects of your phone service, leaving you to concentrate on successfully running your business.

What is Ethernet?

Ethernet uses the latest fibre technology to deliver a high capacity connection for your business, offering you an ideal upgrade from SDSL or leased Line services. Also known as Super-fast Broadband due to the vast bandwidth available, Ethernet is rapidly becoming the mainstream choice for voice traffic, IP and converged networks.

Current bandwidth speeds are available between 1MB per second to 1GB per second, with a wide choice of fibre access links at speeds of 10MB per second, 100MB per second and 1GB per second.

It’s delivered on a Multi-protocol Label Switching (MPLS) network, guaranteeing higher performance than Asynchronous Transfer Mode networks.

Our Ethernet solution is supplied by the UK’s largest telecoms providers so is built using world-leading 21CN platform, to ensure we can offer you a future-proof solution.

6 million UK premises already have access to the technology, with that figure leaping to 10 million in 2012 and 2/3rd of UK premises by the end of 2014.

Benefits

Cost effective

If you are experiencing problems with your computer network or want to expand size and/or range of your coverage, it is time to switch to Ethernet. It can improve your local area network (LAN) connectivity, as well as providing faster, cheaper and more efficient Wide Area Networking (WAN) protocol.  There is no limit on the distance between network users, making it ideal for businesses with home worker or multi-site.

What is EFM?

Ethernet in the First Mile (EFM) is built on a proven and robust network structure using multiple copper pairs to deliver a high capacity Ethernet service as an ideal upgrade from SDSL or Leased Line services.

This is a superior technology delivered using less copper pairs than competitors without compromising on speed. In fact, we can provide symmetrical speeds of 2Mbps, going up to 10Mbps on 4 copper pairs.

Market-leading network reach means you can enjoy EFM no matter where you are and with simple and realistic pricing and a team of UK experts, you’re in safe hands.

Benefits

Painless upgrade

EFM gives you access method and is an ideal replacement for SDSL or Leased Lines to deliver a solution which is more resilient and compatible with future technologies.

Plus, why not harness EFM technology for other networking solutions, such as IPVPN (Virtual Private Network – basically allowing you to link up multiple sites or homeworkers).

Resilient

We’ll deliver EFM over two or four copper pairs, giving you the choice of a more resilient option on the first mile. This assures business continuity in the unlikely event of a disaster – should one pair fail, service will continue on the other pair, ensuring that service is never lost. And you can rest assured that should there be no connectivity then we will have your service up and running in no time, with our 7 hour service level promise.

Providing you with a complete unified communications solution to manage all of your Fixed line, ICT and mobile needs.

With 23 years’ experience behind us, Welcomm Communications provide a complete unified communications solution to effectively manage your fixed line, ITC and mobile business needs.

Our comprehensive service portfolio is designed to make your company more efficient, flexible and profitable.

Please fill in the form to receive regular updates from Welcomm.

A Unified Solution

As a single communications specialist we will oversee your communication systems and services, to offer you a simplified, cost-effective solution. Using our Evaluate-8 service, we can review your current infrastructure and identify the needs of your business to provide you with a best-fit best-value solution.

We have a comprehensive range of services to manage all of your communication needs:

• IP Voice Services
• Telephone Systems
• Call Centre Solutions
• Lines and Calls
• Virtual Numbers / My Inbound / 08 Numbers
• Outsourced Telephone Management
• Data Networks
• ADSL
• Instant Call Conferencing

IP Voice services

A fully integrated managed telephony service delivered using IP (Internet protocol) technology. We offer a choice of SIP Trunks or Hosted VoIP Seats to facilitate the calls, allowing you to take advantage of the cost savings and proven benefits of VOIP technology. Plus we also ensure we are there with you day after day to support you through the implementation.

Telephone Systems

If you are expanding, moving to new offices or looking to improve your productivity, we can deliver a tailored solution thatensures business advantage gains, connectivity and cost control.

Call Centre Solutions

If your primary point of contact into the business is telephone based, you receive high volumes of calls, or you need additional sales and customer service support, then you can benefit from a range of high performance call centre solutions. Following a consultation period we will be able to present a wide range of options to meet your scalable needs.

Lines and Calls

We can comprehensively review your current suppliers, services and charges to establish best value and optimum system configuration in lines & calls - including simple amalgamated billing for Group locations.

We currently looking to recruit for the following roles:

1. Key Account Manager
2. Business Account Manager
3. Customer Service Manager
4. Sales Communication Consultant

Please see below for more information.

Key Account Manager (KAM)

£ Competitive Salary. Basic Salary per annum + Commission 
 Job reference code: KAM1111

The role entails proactively managing Welcomms existing customers within a geographical area, achieving profitable targeted levels of customer resigns and sale of mobile and fixed line telecoms solutions. As an O2 Centre of Excellence partner Welcomm are renowned for their customer relationships and innovative approach within the industry.

Suitable applicants to have:

• The desired candidate will be confident, results driven and able to function independently or as part of a team.
• A proven track record in B2B telecoms accounts management/sales or related markets is favored, ideally having worked in the IT, fixed line or mobile industry.
• A clean UK driving license is essential as customer visits will be required.
• Strong communication, time management and organizational competencies are necessary in order to maintain the high levels of customer satisfaction that Welcomm boasts.
• Successful candidates will receive full in house and complimentary external training.

Business Account Manager

16,000 Basic Salary per annum + Commission
Job reference code: KAM1111

This superb opportunity requires confident candidates with a proven sales record within the telecommunications industry. The role is predominantly desk based but may require some visits to our key customers. As a Business Accounts Manager you are responsible for a number of existing customer’s accounts and it is your responsibility to ensure that all their personal requirements are met in a timely fashion. As an O2 Centre of Excellence partner Welcomm are renowned for their customer relationships and innovative approach within the industry.

Suitable applicants to have:

• The desired candidates will be confident, results driven and able to function independently or as part of a team.
• A clean UK driving license is vital as some customer visits may be required.
• Ideally the suitable applicant will have an understanding or experience of working in the IT, Fixed-Line or Mobile Industry.
• The role necessitates proven sales experience and a demonstrable track record of successful account management for small to medium sized businesses.
• Successful candidates will receive full in house training.

Customer Service Manager 

£ Competitive Salary dependant on experience.
Job reference code: CSM11

This superb opportunity requires a confident candidate with sound technical knowledge and experience in the IT and telecommunications service industry.

To efficiently manage the customer care/implementation team with the following:

• Inbound telephone calls and assist in resolving/actioning all customer requests and queries logging and escalating faults
• Mobile and Unified Comms order implementation and Faults management
• Ongoing training and support for team development
• Reporting to management on orders implemented and to schedule
• Adapting to changing needs for both customers and internal staff
• Liaising with all suppliers
• Sales administration support to the New Business sales team in acquiring new customers
• Back-office sales administration support to the Key Account sales team in retaining and growing existing customers 

Suitable applicants will have:

• Experience of managing a team.

Prize Draw Terms and Conditions:

1. The prize is not eligible for persons employed by Welcomm.
2. Only one entry per person.
3. Entrants must be aged 18 years or over.
4. Any images shown depicting the prizes are for illustrative purposes only.
5. No entries will be accepted after midnight on the stated closing date.
6. Winners will be chosen at random from correct entries received.
7. The winners will be contacted by email or telephone within one week of the competition closing date.
8. Winners will be asked to confirm their postal address before prizes are dispatched.
9. Winners' details will be available from Welcomm Communication Customer Services one week after the published closing date.
10. Prizes must be claimed within 60 days of the closing date. Unclaimed prizes will be returned to the sponsor.
11. There is no cash alternative to the stated prize. Promoters reserve the right to offer a similar prize, or a prize of equal or greater value, if the stated prize is unavailable.

Data Abroad - EU Data Limit

When you’re abroad, O2 will keep you up to date on how much you’re spending on emailing and browsing the web, to ensure you never spend more than £33.33 (ex VAT) in one monthly billing period. You will receive automatic text alerts when you start using data abroad, a second text when you hit 50% of your limit and then again when you hit your limit, when you will also be advised of your options. These data charges also apply to Mobile Broadband usage abroad. For BlackBerry users please see the separate tariff details below.

To avoid any data roaming charges you can also switch off your data on your device when you are abroad, for more information on how to do this go to our FAQs.

How much does it cost? There are 4 Options available to you:

All prices shown are ex VAT and apply to your monthly billing period.

Default spend cap (all users)

Heavy user option:
Call our Customer Care team to request this option before you go abroad.

Daily user option:

This option is only compatible with the heavy user option and has to be added for a specific number of days.
For example, if a customer asks for it for two days, they will pay 2 x £33.33 = £66.66 and receive 100MB to use across both days

Opt Out option:
You can chose to opt out of the new legislation.

** Countries included in the Europe pricing zone are:
Andorra, Austria, Belgium, Bulgaria, Cyprus, The Czech Republic, Denmark, Estonia, Finland, France, Monaco, French West, Indies, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, The Isle of Man, Italy, The Vatican, San Marino, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

Data Abroad bolt ons no longer exist, but if you have purchased a Data Abroad bolt on before the 1st July 2010, then you can continue to use these until they expire and you will be deemed to have 'opted out' of the EU legislations.

BlackBerry Data Abroad

BlackBerry customers will have a different experience – depending on whether they use the BlackBerry or Mobile Web APN.

The BlackBerry APN is set as the default APN and is used to access all Blackberry services, internet, instant messaging and social networking. For more information on how to identify this speak to your dedicated account manager.

WAP/Mobile Web APN is used to access: O2 active, some 3rd party applications and tethering to a laptop. It is advised that you switch this off to ensure you don't run up unexpected data charges. (WAP/ Mobile Web APN usage is charged as per the default tariff, heavy user tariff and daily rate. Customers will receive text messages when they hit their limit.)

O2 have a selection of bolt ons offering great rates on international calls or calling home when you are abroad.

Choose from

• My Europe Extra
• International Traveller Service
• Ireland Bolt On
• International Call Services

For detailed information on the costs for calling each country, please download the International datasheet.

My Europe Extra

What is it?
A flat rate of 21p per minute to make calls in Europe (Zone 1 and 2) and includes:

• Calls within Europe
• Calls back to the UK

And you will not pay anything to receive calls whilst you’re in Europe*.
The same rate whether you call a mobile or landline, any time of the day or night and whatever roaming network you’re connected to in Europe.

Who’s it for?
Business customers who regularly travel to Europe.
How much does it cost?£8.51 per month, or £4.26 per month for 12 months.

A great reason to have itAdd the Bolt On for just one month or choose a recurring Bolt On, which can be removed whenever you like.

* Subject to a cap of 1000 minutes per month for calls made and received.

International Traveller Service

What is it?
Discounted rates for international calling.

A bit more detail
Save money when you:

• Call abroad from the UK
• Call back to the UK
• Make calls within and between overseas countries
• Receive calls abroad

Who’s it for?
Business customers who make and receive calls whilst overseas and make international calls from the UK.

How much does it cost?
A free service that all customers on an O2 business tariff automatically benefit from. Therefore whenever you travel abroad, you'll be able to make substantial savings on the reduced rate.

A few great reasons to have it

• Simple zones and flat rates – you’ll always know how much you’ll be charged
• Up to 80% off international calls made in the UK and up to 40% off calls made overseas – compared to standard rate

Costs of making calls with International Traveller Service (ITS):

All prices shown are per minute and exclude VAT

More information on World Zones

1. Roamed calls outside Western Europe to UK, In-country In-zone have a minimum one minute charge and are then charged in 15 second increments. Out of Zone calls in all destinations are also charge in this way.
2. Roamed calls in Western Europe to UK, In-country In-zone have a minimum 30 second charge and are then charged in 1 second increments.
3. Charges in all destinations are in one second increments for receiving calls while abroad with no minimum.
4. Calls made to landlines in Kosovo from any destination will be priced as a zone 3 call.

Ireland Bolt On

What is it?
All calls made within the Republic of Ireland and back to the UK will be at a discounted rate of 21.3p per minute.

Who’s it for?
Business customers who regularly visit the Republic of Ireland.
How much does it cost?
It’s free.
A great reason to have it
Save 50%* on all calls compared with our standard rates.

*The standard prices do not include the savings made with ITS.

We have recently made some restructure changes at Welcomm Communication to offer further enhancements to the way we manage your mobile account.

As a Welcomm customer you will benefit from having a dedicated personal account manager to oversee your account. Your new account manager will be in touch shortly to introduce themselves.  
They will be responsible for reviewing your account to ensure you are on the best tariff solution for your business needs and will also advise you of any anomalies on your current bill. They will also keep you up to date with any new communication services available that may benefit your business.

Then towards the end of your contract period, they be in touch to review your current tariff and discuss your future requirements, including contract terms and handsets upgrades.

Welcomm Customer Care Team: In addition to the support your account manager can provide, our Customer Care team are available on 0800 0646464 / or email:

uk" title="mailto:customercare@welcomm.co.uk">customercare@welcomm.co.uk from Monday -Friday 8.30 to 5.30.

This dedicated customer care team are available to handle and assist in all your customer queries, for example::

• Handset problems
• Lost or stolen phones,
• Adding new data, text or voice bolt ons.
• International services
• Number barring or SIM swops
• or to simply address any issues that you may have with you bill.

New Welcomm Website

Our new website is also a valuable source for helpful information, from news on the latest handsets and accessories, to getting advise on how to best from BlackBerry & iPhone smartphones and FAQs.

Your account manager will be in-touch within the next 3 months to discuss and review your account and what we can do to further improve the service we offer you.

In the meantime if you have any questions, please do not hesitate to call us direct or speak to our customer care advisors on 01858 410010.

Handyman

Handyman has been purposely developed to provide efficient job scheduling for your mobile workforce as well your work scheduling staff in the office. Whatever you call it... service software or service tool, job tracking or appointment scheduling solution, PDA or mobile business solution, employees or staff scheduling software, work or workforce management... Handyman incorporates all of that. Handyman uses the latest technology that allows you to manage your field service engineers and your back office staff the most productive way possible.

Key benefits:

• Increase number of assignments per technician per day
• Reduce service and staff costs
• Reduce billing time to just 1 day and improve cash flow
• Minimise paperwork
• Reduce overtime and transportation costs
• Increase sale of consumables
• Improve documentation and service quality
• Provide consistent service levels and improved customer satisfaction
• Quick implementation and roll-out and Easy to Use.
• Quick return on investment (ROI) and much more......

What you get with Handyman:

• Typical return on investment (ROI) within 4-10 months
• Scalable to any size of deployment from 1 to 10,000 technicians
• One solution covering all field service scenarios - Electrical, Plumbing, Heating & Ventilation, Insulation, Telecommunications, IT, Utilities, Building & Construction, Surveyors, Facilities management, Elevators & Escalators, Security installations, Insurance, Property maintenance, Real estate and more
• Out-of-the-box solution saving you money on consultancy, yet very flexible
• Secure wireless technology
• Runs on Windows and Android PDA and smartphone devices, iPhone and iPad
• No operation will take a user longer than 10 seconds to complete
• Built-in camera enables better, faster on site documentation
• Integration with Smartphone or PDA GPS system ensures stress free navigation to the client site
• Access customer history while on the move
• Manage multiple contacts and locations
• Review estimates and billing details
• See all assigned job activities
• Optimise travel and service schedules
• Set automatic alerts via SMS
• Integrated mapping to scheduled locations
• Access price and supplier lists
• Intelligent checklists
• Inventory and Stock Management
• Registration of contracts
• Document Management
• Timesheets

fonesure

Mobile Insurance from as little as £4.99 per month:

Fonesure business insurance offers you cover against accidental damage and theft for either a single or multiple handsets. Single handset price starts from just £4.99 per month, Multiples handset prices start from as little as £8.30 for a combined handset value up to £1,050.
The fonesure business package offers one of the most comprehensive mobile phone services in the marketplace. It provides the following:-

• Accidental Damage
• Liquid Damage
• Theft
• World Wide Cover - Peace of mind for every customer when they travel abroad, whether for business or pleasure. For up to 60 days in any one calendar year as long as the phone was purchased in the UK
• Extended Warranty
• Immediate cover provided
• No minimum term – can be cancelled at any time
• Can pay monthly, by direct debit, or annually, in full

The Benefits of a Fonesure Policy

• No unexpected bills
  We'll pay the repair bills, including parts and labour
• If you accidentally damage it
  We'll repair and return it to you within 10 days
• If it's stolen
  We'll send you a new handset within 48 hours
• Affordable cover
  Monthly cover starting from 7p per day
• No minimum term
  You choose how long you want to cover your gadget for
• If you're away from home
  You're covered worldwide with no extra premium to pay
• If you claim
  The premium you pay is not affected

 Why Do I Need Mobile Phone Insurance?

• Over 100,000 mobile phone repairs are carried out every week
• Over 1.

O2's Business 2011 Voice tariff:  (valid from 29th March 2011)

How to delete multiple emails:

It’s easy to delete emails en masse on a BlackBerry® smartphone. All you need to do is while in your email list is highlight a chosen date (rather that highlighting a given email message), press the menu key and highlight and select ‘Delete Prior.’ All e-mail before that date will be deleted.

How to change your device's password:

In the device options, click Security Options

1. Click General Settings
2. Set the Password field to Enabled
3. Press the Menu key
4. Click Save.

To turn off the BlackBerry® smartphone password, set the Password field to Disabled.

Can I make outgoing calls whilst the phone is locked?

To do this, select Options then Security Options then General Settings.  Scroll down to ‘Allow Outgoing Calls While Locked’ and toggle to and select Yes.  Finally, press the menu key then click Save.

How can I improve my voice recognition for numbers?

To improve your voice dialing feature, go to:  Options, click Voice Activated Dialing then press the Menu key.

O2's new Fixed Service Support:

Offering you all the support you need to help get you going and keep things running smoothly.

Level Two
If you report between Monday to Saturday 8am - 6pm excluding public and bank holidays we’ll fix it by the end of the next working day. If you report outside of these hours then well fix it by the end of the second working day.
This service support is included as part of your Landline and ISDN rental.

Level Three
If you report a fault before 1pm, we'll fix it by the end of the day including public and bank holidays.
If you report a fault after 1pm within working hours we'll fix it before 1pm the next day.

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What is Machine to Machine [M2M] communication?

Using a SIM, machines are able to communicate between themselves, removing the need for endless monitoring and managing. Be alerted to any faults immediately, automatically re-order stock or fuel when required or receive and measure data and usage.

Machines that communicate with themselves is the future, whether it is to remotely measure water or gas meter readings to provide your customers with real-time accurate bills or to remotely track assets and vehicles, the applications are endless.

Why Machine to Machine Communications?

With over 65 billion machines globally, M2M connectivity is the simple cost-effective way to talk two-way with remote devices or sensors and let them communicate key information to wherever, whenever you want, stationery or mobile.

This allows you to use your BlackBerry® smartphone as a tethered modem with your laptop – enabling you to work on the move without a dongle or data card.

What do you need?

•  A laptop running Windows XP, Vista or 7
•  A 3G BlackBerry – such as the Bold 9700 or Storm2 9520
•  A USB cable
•  An active 'BlackBerry Mobile Web Bolt On' on your mobile tariff

Using BlackBerry® tethering on an O2 Tariff:

We recommend O2's BlackBerry® Mobile Web Bolt On at a cost of £6.38 per month for 500 MB of UK modem usage.
If you don't have this bolt on available on your tariff you will be charged 75p per MB if you’re a BES customer and 85p per MB if your’re a BIS customer.

If you are going overseas, you will incur the following charges: £2.55 per roamed MB in the EU and £6.00 per MB in the rest of the world.

BlackBerry®'s ability to compress data and BlackBerry®'s unique data abroad tariffs makes it the most cost effective smartphone for retrieving data abroad.

If you are planning to travel abroad it is recommended that you opt in for one of the following tariffs.

Blackberry Data Roaming Tariffs:

These tariffs apply to using the BlackBerry® APN which will be set as the default APN. This is used to access all BlackBerry® services, internet, instant messaging and social networking. For more information on how to identify this speak to your dedicated account manager.

The WAP/Mobile APN is used to access: O2 active, some 3rd party applications and tethering to a laptop. Please be advised if you use these services whilst abroad you will be charged separately in addition to your BlackBerry® data tariffs based on the tariff charges listed above.

What is it?
Bolt On which includes 3000 minutes of international calling per month to specified numbers in 60 countries.

Typically calls overseas are made from landlines, VOIP or calling cards, but International Favourites means you can use your mobile instead. Choose either a three or five number Bolt On which includes 3000 minutes of international calling per month.
With both Bolt Ons, you also get a Call Me number. A landline number which allows your business contacts in one of 42 countries to call direct to your UK mobile. Without paying international charges.

Who’s it for?
Businesses that are in regular contact with suppliers, customers and others based abroad,  who want to make savings when calling these contacts but also want a low-cost option for those contacts to call them. And for businesses that want to gain an international presence without actually setting up overseas offices.

How much does it cost?

* Your 3,000 minutes includes calls to mobiles in these countries: Canada, China, Hong Kong, India, Puerto Rico, Singapore and USA, as part of the three or five International Favourites numbers.
**Additional 200 minutes to international mobiles can be in any supported outbound destination.

A few great reasons to have it

• One monthly Bolt On charge rather than unpredictable call charges
• Very competitive rates. If you talk to international contacts for more than one hour per month you will  benefit from the three number Bolt On
• You can change your international numbers once a month and your Call Me number every six months
• Your international contacts will be happy to call you as they won’t need to worry about high charges.

Prices exclude VAT. You need to be a Business customer, and you can call up to three or five international phone numbers in selected countries only. You must call from the UK. Terms apply, see o2.co.uk/terms.

Designed for…

• Customers with existing business processes that require form completion – for example job sheets, delivery dockets, order forms, stock inventories, surveys and audits
• It’s also suitable for those wishing to capture signatures, handwritten notes and sketches – including busy senior managers and surveyors
• Businesses who need to relay information from the field to their back office systems quickly and simply
• Those customers who want to improve their existing business processes – to deliver a high quality service to customers and increase their efficiency and productivity.

A bit more detail

This innovative solution enables you to capture hand written notes and forms and send them to your back office systems quickly and easily.

Allow your staff the flexibilty to work on the move whilst retaining control over all business iPhones with the following solutions:

1. Mobile Device Management -

iPhone supports Mobile Device Management which gives businesses the ability to manage scaled deployments of the iPhone across their organisation. These Mobile Device Manage-ment capabilities are built upon existing iOS technologies like Configuration Profiles, Over-the-Air Enrollment and the Apple Push Notification service and can be integrated with in-house or third-party server solutions. IT departments are therefore offered the ability to securely enroll iPhone in an enterprise environment, wirelessly configure and update settings across devices, monitor compliance with corporate policies and even remotely wipe or lock managed iPhone devices.

2. Virtual Private Networks (VPNs)

Secure access to private corporate networks is available on iPhone using established industry-standard VPN protocols. Users can easily connect to enterprise systems via the built-in VPN client or through third-party applications from Juniper and Cisco.

BlackBerry® offer a vast range of applications which allow you to work more efficiently:

Mobile Customer Relationship Management - Mobile access to your back end office CRM from anywhere through real-time access.

Mobile Office - Access and produce a hard copy of documents on the move.

Location tracking - Using Google maps to locate your location, provide driving and transit directions and get phone numbers and addresses from local businesses.

BlackBerry® Internet Service (BIS)

BlackBerry® Internet Service is the ideal starter solution for small and medium businesses that don't have their own email server, or use web-based email accounts that are provided by an ISP. The BlackBerry® Internet Service software allows you to integrate your BlackBerry® smartphone with up to 10 different POP3 mailboxes or similar web-based email accounts. BlackBerry® Internet Service is an ideal option for businesses who want to trial BlackBerry® or are looking to set themselves up with a quick mobility solution.

For a complete guide on how to set up BIS on your BlackBerry®, please click here

BlackBerry® Enterprise Server (BES)

BlackBerry® Enterprise Server is designed for organisations that have an on-premise email server and require a high level of IT control. It provides a proven secure and highly versatile mobile platform on which to mobilise your business and your business services.

BlackBerry®'s Push email technology is designed to deliver messages and information to BlackBerry® smartphones in seconds. This helps ensure that the information on a user’s BlackBerry® smartphone is automatically updated with the information on their computer. Email, calendar entries, contacts, tasks and memos are all kept up-to-date.

Server software and hosted services also compress and optimise data before sending to BlackBerry® smartphones, making it one of the most efficient smartphone solutions. It’s designed to provide quick delivery times, long battery life and low per-megabyte data charges – especially when roaming, making BlackBerry® the ideal cost effective solution for businesses that travel regularly.

No# 1 Smartphone for Security:

'The BlackBerry is so secure in fact that the British government has instructed its staff to only use BlackBerry when dealing with sensitive communications.’

• Improve your staff's productivity and save time and money - Blackberry users can recover an average of 60 minutes of downtime per day.
• Mobilise your workforce, making them more responsive and improving their personal service.
• Keep field based staff more connected to the office, allowing them to react faster to their customer's needs.
• Grow your business - Blackberry users can reduce workflow inefficiency by 38%.
• Easy to use and integrate within existing IT setups.
• Blackberry Messenger - Free instant messaging between Blackberry smartphones.
• Blackberry App World - browse and discover all the apps available whether it's to improve the way you work or just for fun.

Welcomm customer care: 0800 0646464
Customer care email: customercare@welcomm.co.uk
 

Introducing Telmap Navigator

Unique, end to end, real-time mobile mapping and navigation solution for selected BlackBerry devices
Guides customers to their chosen location - downloads maps as and when they’re needed

Drive

• High quality, 3D moving maps that clearly display turns
• Turn by turn instructions – graphic, text and voice prompts
• Immediate re-route without needing a network connection
• Real-time traffic aware routing with traffic events displayed on a map and along a route

Walk

• Full featured pedestrian navigation including easy to follow maps – pan, zoom & search

Search

• Finding what you’re looking for has never been easier
• Free-text local search (e.g. Starbucks, ATM, Petrol Stations and tourist attractions)
• Accurate results guaranteed even for misspelt or incomplete entries

Share

• Share your favourite locations with others by text message
• Navigate to a location sent to you and store it for later use
• Direct dial a to place or business

A few great reasons to choose Telmap Navigator

• Save time - always follow the best route and avoid traffic jams – on average save 2.

Unique, end to end, real-time mobile mapping and navigation solution for selected BlackBerry devices
Guides customers to their chosen location - downloads maps as and when they’re needed

Drive

• High quality, 3D moving maps that clearly display turns
• Turn by turn instructions – graphic, text and voice prompts
• Immediate re-route without needing a network connection
• Real-time traffic aware routing with traffic events displayed on a map and along a route

Walk

• Full featured pedestrian navigation including easy to follow maps – pan, zoom & search

Search

• Finding what you’re looking for has never been easier
• Free-text local search (e.g. Starbucks, ATM, Petrol Stations and tourist attractions)
• Accurate results guaranteed even for misspelt or incomplete entries

Share

• Share your favourite locations with others by text message
• Navigate to a location sent to you and store it for later use
• Direct dial a to place or business

A few great reasons to choose Telmap Navigator

• Save time - always follow the best route and avoid traffic jams – on average save 2.

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Three Tier First Class Customer Service:

Your Dedicated Team

We offer a three tier support service to ensure all customer accounts are reviewed regularly and that all enquiries are dealt with quickly and efficiently.

1. Account Management Team

Our fully trained, dedicated account management team are there to provide you with first-class advice and customer service, removing any communication headaches you might have.

Once your account and mobile/landline solution has been up and running for 60 days, your field based Communications Consultant will appoint a dedicated internal Key Account Manager who will manage your account to ensure a high level of on-going customer service at all times. 

Your Key Account Manager will conduct quarterly reviews of your account to ensure that Welcomm continues to provide you with the best mobile solution for your business needs.

2.

What is the O2 Centre of Excellence?

The O2 Centre of Excellence programme sets demanding qualifying criteria including excellent customer service and a true focus on delivering leading-edge solutions within the business market. As a Centre of Excellence Partner, we  benefit from O2's leading sales, marketing and customer service support, which means we can provide you with the best possible experience.

O2 is committed to helping their customers find communications solutions that are right for their business. O2 work with our customers to understand their needs and offer innovative joined up solutions that add value and drive efficiency and productivity.

O2 selected a small number of premier Centre of Excellence Partners to work with customers of all sizes. These Partners, including Welcomm Communications are an integral part of the O2 family – and share O2's commitment to providing an exceptional customer experience and a trusted approach.

Whatever your business – Welcomm Communications as an O2 Centre of Excellence of Partners have the knowledge and expertise to deliver the solutions and service you deserve.

What is the O2 Centre of Excellence?

The O2 Centre of Excellence programme sets demanding qualifying criteria including excellent customer service and a true focus on delivering leading-edge solutions within the business market. Centre of Excellence Partners benefit from our leading sales, marketing and customer service support, which means they can provide you with the best possible experience.

Welcomm Communications were awarded their Centre of Excellence status in 2008, having been an O2 Advanced Partner.

O2 is committed to helping their customers find communications solutions that are right for their business. O2 work with our customers to understand their needs and offer innovative joined up solutions that add value and drive efficiency and productivity.

O2 selected a small number of premier Centre of Excellence Partners to work with customers of all sizes. These Partners, including Welcomm Communications are an integral part of the O2 family – and we share O2's commitment to providing an exceptional customer experience and a trusted approach.

Welcomm partners with some of the leading mobile technology providers in the industry to ensure we can offer a diverse and comprehensive service portfolio for our customers.

Welcomm works with businesses of all sizes across the UK.

Welcomm supply and maintain the latest digital telephone systems from the leading manufacturers including Samsung. Our solutions allow you to manage your business communications more effectively and efficiently.

Digital telephone systems are designed to deliver advanced voice, data and wireless communications in a single IP platform. This provides you with a range of digital voice and data solutions that utilize the latest developments in telephony and IT technology whist also offering you the flexibility to future proofs your investment for the future.

Our suite of Samsung products includes:

The OfficeServe™ range has been designed to deliver advanced voice, data and wireless communications in a single platform. Businesses can deploy OfficeServe™ Systems to build sophisticated telephony applications, secure data-communications infrastructures and policy-driver networks. With its comprehensive range of features and functionality, OfficeServe™ offer and effective, affordable solution for any organisation.

What it means for your business – The OfficeServe™ Advantage. –

• Location independence: mobile and home working solutions – improved productivity for your business.
• Multi-site applications: your business applications work across all sites – teams are more productive
• Cost control: install and manage remote sites without leaving your office, implement centralised cost tracking and reduce the total cost of ownership
• High-end features: features and functionality for your mission critical business applications. Security systems, policy management and advanced telephony.
• A system you can grow: Samsung’s building block approach to converged communications allows you to start with a single site and grow the system in-line with your business. Protect your investment.

Communication now means much more than making and taking calls, It’s now possible to access and share voice, fax, video and data through your telephone system by using simple integrated technology.

Monthly Line Rental

Broadband is also available, please ask for further information

Shape your tariff to suit you

Everyone’s needs are different. So O2 provide a choice of bolt ons, allowing you to plan your monthly bill and make additional call savings.

Minute Bolt Ons monthly subscription

UK calls only. Minutes are valid for 1 month and unused minutes do not rollover to the following month. Calls to landlines include calls to numbers beginning 01, 02 & 03. All prices shown exclude VAT.

 Installation and transfer fees:

 Call Prices:

Using your phone when you go abroad doesn't have to be a huge expense. O2 has plenty of bolt ons and options to make calling abroad and calling from abroad cost effection.
For more information on the bolt ons available click here.

For the standard call charges please see below.

Receiving calls abroad

From 1st July 2011 O2 customers pay less to receive calls within the European Union - international zones 1 and 2 (also known as Western Europe EU). The new price per minute is 9p (reduced from 12p).
Making calls and sending text messages within the European Union with O2 are already below the new maximum rates, so these are unchanged.

Rates are stated in pence per minute, and apply all day.

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Welcomm partners with leading GPS Tracking and Telematics solution provider VeriLocation to provide a complete mobile and vehicle tracking solution for our customers.

GPS Fleet Tracking

VL-Fleet is an advanced web based fleet tracking system that allows you to take control of your vehicles. Monitor twenty four hours a day from any web browser in real time.

VL-Fleet is a fully integrated in-vehicle GPS box system that is covertly fitted and wired to the vehicles ignition and wiring to allow for continuous monitoring. Requiring no driver input, VL-Fleet automatically records all vehicle movements and ignition on and offs. The system also sends a location fix every hour when the vehicle is switched off for extra security. VL-Fleet is the ideal solution if you require a robust, always on tracking system.

Protect your staff from as little as 18p a day.

As an employer, you have a responsibility for the health, safety and welfare of your employees whilst at work. With stringent health and safety legislations and the introduction of the Corporate Manslaughter Act of 2008, many companies and public bodies now look for cost effective ways to reduce the risk to their more vulnerable lone working staff.

Welcomm have partnered with SitexOrbis, a leading lone worker support solution, to offer our customers a solution that not only provides your staff with the reassurance of a back up support whilst working in the field, but also as the employer, it provides you with the confidence of knowing the neccessary support is in place.

Who are lone workers and what jobs do they do?

Lone workers are those who work by themselves without close or direct supervision. They may be found in a wide range of situations, and some examples are provided below.

People in fixed establishments

• People working alone in premises, eg in small workshops, petrol stations, kiosks or shops
• People who work from home
• People working separately from others, eg in factories, warehouses, some research and training establishments, leisure centres or fairgrounds
• People working outside normal hours, eg cleaners and security, production, maintenance or repair staff

Mobile workers working away from their fixed base

• Workers involved in construction, plant installation, maintenance and cleaning work, electrical repairs, lift repairs, painting and decorating or vehicle recovery
• Agricultural and forestry workers
• Service workers, eg rent collectors, postal staff, social workers, home helps, doctors, district nurses, pest control workers, drivers, engineers, architects, estate agents, sales representatives and similar professionals visiting domestic and commercial premises

Code5® from Welcomm Communications and SitexOrbis is an easy-to-use protection service, which uses your mobile phone to connect to a 24/7 response centre that monitors dangerous situations and tracks the movements of the worker at risk.

The latest iPhone 4 16GB or 32GB models are available from Welcomm offering you all the latest features including multi-tasking, enhanced security, better integration, improved mail and new device management capabilities.

For existing iPhone 3GS customers they can upgrade their smartphone with the new advanced iOS 4.1 software which is available to download free of charge from iTunes.

The latest iPhone 4 combined with the new enterprise features in iOS4 make the iPhone even better for business.

Key Features of the iPhone 4:

• All new design - the thinnest Smartphone on the planet - 24% thinner than the iPhone 3GS
• Uses a retina display to deliver a sharp, vibrant, high resolution screen, with four times the pixel count of previous iPhone models
• Improved battery life - as it’s powered by an A4 chip
• Two cameras - one on the front for video calling/chat and one on the back. The rear camera is 5-megapixels with built-in LED flash, backside illuminated sensor, and 5x digital zoom
• High definition video recording - up to 30 frames per second with audio
• Gyroscope – great for gaming
• Video calling (aka FaceTime) - available on WiFi only, from iPhone 4 to iPhone 4, no user set up required
•  iPhone 4 requires a micro SIM, which Welcomm will arrange for you on purchase of your new phone.

Single Analogue
A standard line that is primarily used for making voice calls, connecting to fax machines and to receive broadband.

Multi Line analogue
Having an additional line allows you to receive a call. Should a call come through to an engaged line, the call will simply be passed to the next available line using the same number.

ISDN2e
A single high-quality digital line that has two 64k channels, each used as a separate line for voice, data, video or fax. You can add further ISDN2e circuits to your installation, increasing the number of simultaneous connections and/or available data bandwidth.

ISDN30
Used by larger organisations, ISDN30 lines support between 8 and 30 digital channels and provide all of the features of ISDN2e.

ISDN lines allow you to have separate phone numbers allocated to your users either via devices connected directly to the circuit or through a PBX phone system.

 
O2's award-winning broadband is now available to businesses.

Switching is easy, with no hassle, no upheaval and no risk. You get a free router, 24/7 UK technical support and
antivirus security from McAfee for the length of your contract.
Everything is included in a simple cost per month, which means no additional charges for switching and no connection fees.

Why O2?

Easy to Set up:

• Simple plug and play solution (configure the router and PC with one installation CD)

Practical business support

• 24/7 UK technical support

Added assurance and Security

• 24 hour Fast Fix option
• Emergency dongle to keep you running
• Secure - embedded firewall, support WPA - Wi-Fi protected access.
• PC Security from McAfee included - Stops viruses, Prevent SPAM, Stop hackers and Additional internet control.

A get out clause to give you peace of mind

• 30 day no quibble happiness guarantee.

Joined Up your communication experience:

• If you already have your mobiles or landlines with O2 you can join up all of your communication needs by switching your broadband to O2, which will not only make the running your business easier, but you will also get better rates as well.
  One bill. One point of contact for everything. One consistent service.

What's available?

Fast Fix (£10 per month) : 24 hour fix guarantee & back up broadband dongle.

Your wireless router offers:

If you are located outside the coverage area, O2's Access package is available at £25 per month and offers download speeds of up to 8MB.                                                                                    

For more information on this service and whether you are within the coverage area, please speak to one of our dedicated account managers on 01858 410010.

O2 tops Ofcom mobile broadband study

Ofcom recently ranked O2's mobile broadband service above rival network providers for speed, responsiveness and customer service.

O2's mobile broadband delivers webpages faster than the services offered by rival network operators 3 Mobile, Orange, T-Mobile and Vodafone.

As well as delivering webpages faster than its rivals, O2 was praised for offering the best customer service of any mobile broadband provider in a poll conducted by JD Power and Associates earlier this year.     Broadband choice.co.uk.

For more information read the BBC's 'O2 comes top in broadband study' article.

Connect to your email and the Internet from your laptop whilst on the move from only £7.50 per month.

Fast to connect and easy to use – there’s no need to be tied to the office to do business.

• 1GB and 2GB packages. With additional bolt ons offering up to 3GB per month.
• All our tariffs include unlimited Wi-Fi – that’s high speed access to over 7,500 Wi-Fi hotspots through The Cloud and BT Openzone in places like McDonald's & Starbucks in cities and towns across the UK.

HIGHLIGHTS

• Never miss a call
• Manage and control calls
• Extend business reach & impression
• Be more agile and versatile

Welcomm offer a secure push email solution to rival Blackberry. Seven is a behind the firewall email solution that provides secure real time access to email, calendar and contacts information via a huge range of mobile devices.

Work as if you are at your office desktop from anywhere – It’s never been easier!

Flexibility – Provides access to key information anywhere, anytime on a choice of over 200 mobile devices form mobile phones and smart phones to PDA’s.

Ease of use – Provides desktop-like experience and friendly interface for simple remote access to corporate data.

Quick installation – Up and running in less than one hour. Simple to deploy and maintain, easy to add users, End user provisioning and upgrades achieved over the air.

Outstanding security – Point to point encryption.

Cost efficient – No need for costly IT training or hardware investments.

Email & Attachments

• Receive attachments in native format, e.

Helping you Join Up Your Communication:
With Landline from O2 our customers can take advantage of the same premium level of customer service and value for money across both their mobile and landline services. In addition this means only one bill for your communications solution.

The Benefits of Landline from O2:

1. Free calls Promotion.

To save you money on your calls, we are offering a bundle of 200 minutes of calls to O2 mobiles from your O2 ISDN lines.

Calls to a mobile from a landline typically cost a business 40% of their total bill, therefore this promotion can offer you significant savings.

UK calls only. Applies for the life of your contract. Minutes are shared by all your landlines. Terms and conditions can be supplied upon request.
 
2. Competitive line rental

Only £11.50 per month if you are taking a landline and already have your mobile contract with us.
Alternatively £13.50 per month which includes 200 inclusive minutes of calls to O2 mobiles each month.

3. Call bundles

O2 have a selection of mobile and landline call bundles to help you plan your monthly bills and make huge call savings on your call rates.

Benefits available with your O2 tariff
 

• Unlimited Free calls to UK O2 mobiles. (22 million people)
• Unlimited Free calls to 10 nominated UK Landlines. (01,02,03 prefixes)
• Unlimited Free calls to Voicemail 901.
• Priority Moments - Free Access to offers, discounts and business advice.
• Priority ticketing - for gigs and events at The O2 and O2 Academy venues across the UK.

There is so much more to mobilising your work force than simply offering voice and data on the move.

With mobile technology evolving at such a rate, Welcomm ensures we are always on the cutting edge by partnering with some of the leading mobile technology solution providers in the industry. Our comprehensive mobile solutions portfolio is designed to make your company more efficient, flexible and profitable whatever your business.

Help your staff to work more efficiently on the move with the latest smartphones, including BlackBerry and iPhone, which offer multiple time savings functionalities: Synchronising your business emails, calendar entries and contacts securely across your business smartphones, improves your staff's productivity.

Improve the way your staff work whilst in the field, whether it is to allow them to access your customer records on CRM whilst on the move with Support Desk Pro solution or send hand written documents from the field to head office in seconds with 

./mobile-solutions/digital-pen"> Destiny Pen solution. We also have solutions that help to manage your staff and fleet more efficiently by monitoring their location at any given time with the latest Vehicle and Asset Tracking or provide additional security and care to your staff in the field with lone worker protection from SitexOrbis.

Our solutions are available to offer you total connectivity within your organisation and with your customers, offering the control and support needed to run an efficient business.

This Customer Service Charter outlines the service provided by Welcomm to it’s customer and the obligations of both parties. In addition it outlines useful contact information.

The Customer Service Charter is intended to be a live document and as such will be reviewed on a regular basis to maintain its effectiveness.

The Customer Service Charter may also be updated as a result of issues arising from review meetings.

The Welcomm Mission Statement:

We aim to help our customer communicate more effectively by providing them with the tools, expertise and knowledge by delivering a quality service from our highly trained and motivated staff. We will constantly measure our customer satisfaction against high key performance indicators in addition to monitoring via surveys and mystery calls.

The Welcomm Quality Commitment:

Welcomm is committed to provide an outstanding customer service for our clients, working together to build on and improve our service offering.

Referral Incentive
If you are an O2 customer and would like to refer your customers, suppliers or colleagues to a business O2 mobile solution, then you will receive a credit on your bill of £30 per new connection.

Established in 1987 Market Harborough based Welcomm Communications is one of the longest established mobile telephone specialists in the country, with over 20 years experience.

This privacy policy only covers this Website. Any other websites, linked from our Website, are subject to their own policy, which may differ from ours.

Data

Any personal information we collect from this Website will be used in accordance with the Data Protection Act 1998 and other applicable laws.

We will request personal information for example if you request further information or wish to register to attend an event. In most cases we will use your contact details to send you further information on our products/services, event, etc. In such a case you will be offered the option to opt in/out from receiving such information again.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as issuing e-mails for us.

1 Purchasing Terms and ownership of goods

1.1 All purchases are subject to cash on delivery unless otherwise agreed.

1.2 All payments that re-present, or fail to be honored, will incur an administration fee of £15 inc vat.

1.3 Account customers payment terms are strictly 30 days from date of invoice. Whilst purchase orders are accepted, the Welcomm Communications Ltd trading terms and conditions override any terms of purchase stated therein.

1.4 Welcomm Communications Ltd reserves the right to charge interest at 3% above the National Westminster Bank base rate for any monies due after 30 days.

1.5 Welcomm Communications Ltd may retain title of goods at its sole discretion until all monies due are paid in full.

1.6 All prices subject to VAT.

1.7  It is the customers responsibility to check all equipment and contracts are as requested, and to notify Welcomm Communications Ltd within 7 days of any hardware irregularities and 30 days for any contractual irregularities.

1.8 These terms and conditions shall override any terms and conditions stipulated and referred to by the customers purchasing conditions.

2 Network Terms

2.1 All cellphones which are subject to the signing of an airtime agreement are heavily discounted, and will remain the property of Welcomm Communications Ltd until a fully completed and signed agreement has been received by Welcomm Communications Ltd.

2.2 All prices for contract handsets are dependent on connection to a particular network and tariff, based on a minimum 24-month contract term, subject to status, and under the terms and conditions to the Service Providers terms & conditions, details of which can be found on the Welcomm Web Site.

2.3 In the event that you downgrade your tariff within 6 months, an administration charge will be payable of £25.00, as well as the difference in handset price between the ordered tariff and the new tariff, as well as any incentive gifts received with the original chosen tariff.  The amount will be charged to the card details supplied when ordering and a receipt will be sent via email.  In the event that we cannot charge your card, an invoice will be sent requesting payment within 7 days.

• O2 Must not be downgraded within 6-months of contract start date.
• Vodafone Must not be downgraded within 7-months of contract start date.
• Orange Must not be downgraded within 6-months of contract start date.
• T-Mobile Must not be downgraded within 11-months of contract start date.

2.4. A thorough credit check will be carried out by the network/provider prior to connection using the information supplied by the applicant or company. The applicant will be advised of any negative credit assessments and connection refusals.  Welcomm Communications Ltd cannot be held responsible for the result of any credit assessments carried out or any delays caused by insufficient or incorrect information supplied by the applicant.

2.5 As with any contract, all parties should ensure that they have viewed and understood the full terms and conditions of the transaction.  In particular, please note your obligations to us and the network concerned (O2, Vodafone, Orange, T-Mobile) when connecting a handset to a monthly contract.  Full terms and conditions for the networks can be found either on the Welcomm website, or each networks respective web sites.

2.6 All mobile phones that are sold with an ‘Airtime’ agreement are heavily subsidised.   Any agreement therefore that is cancelled within the contract period, Welcomm Ltd reserves the right to charge the full price of the handset .(Details of handset prices are available upon request). Additionally, any 'cash backs' or 'kit funds' that have been agreed prior to entering into the contract will become null and void if the minimum contract term is not completed.

2.7 All phones are supplied with an international call bar and ‘roaming’ bar facility.  This can be removed on selected tariffs at the Service Providers discretion.

2.8 Welcomm Communications Ltd cannot be held liable for any loss of business or inconvenience caused due to a handset or network malfunction.

3 Delivery terms

3.1 Welcomm Communications Ltd reserve the right to charge for delivery of goods where applicable.

Established in 1989 Market Harborough based Welcomm Communications is one of the longest established mobile telephone specialists in the country, with over 20 years experience.

Welcomm Communications started out a retail shop serving the residents in Market Harborough and surrounding areas, following soon after with additional branches in Mansfield, Bedford and Leicester. As our business to business operations grew, Welcomm's focus shifted more towards our business mobile solutions proposition, which further led to closing the retail shops and the opening of Welcomm's new premises at The Point in Market Harborough. Welcomm has expanded steadily over the years and now employs over 40 staff, including a dedicated Customer Care team and Service team.