Careers

We currently looking to recruit for the following roles:

1. Key Account Manager
2. Business Account Manager
3. Customer Service Manager
4. Sales Communication Consultant

Please see below for more information.

Key Account Manager (KAM)

£ Competitive Salary. Basic Salary per annum + Commission 
 Job reference code: KAM1111

The role entails proactively managing Welcomms existing customers within a geographical area, achieving profitable targeted levels of customer resigns and sale of mobile and fixed line telecoms solutions. As an O2 Centre of Excellence partner Welcomm are renowned for their customer relationships and innovative approach within the industry.

Suitable applicants to have:

• The desired candidate will be confident, results driven and able to function independently or as part of a team.
• A proven track record in B2B telecoms accounts management/sales or related markets is favored, ideally having worked in the IT, fixed line or mobile industry.
• A clean UK driving license is essential as customer visits will be required.
• Strong communication, time management and organizational competencies are necessary in order to maintain the high levels of customer satisfaction that Welcomm boasts.
• Successful candidates will receive full in house and complimentary external training.

Business Account Manager

16,000 Basic Salary per annum + Commission
Job reference code: KAM1111

This superb opportunity requires confident candidates with a proven sales record within the telecommunications industry. The role is predominantly desk based but may require some visits to our key customers. As a Business Accounts Manager you are responsible for a number of existing customer’s accounts and it is your responsibility to ensure that all their personal requirements are met in a timely fashion. As an O2 Centre of Excellence partner Welcomm are renowned for their customer relationships and innovative approach within the industry.

Suitable applicants to have:

• The desired candidates will be confident, results driven and able to function independently or as part of a team.
• A clean UK driving license is vital as some customer visits may be required.
• Ideally the suitable applicant will have an understanding or experience of working in the IT, Fixed-Line or Mobile Industry.
• The role necessitates proven sales experience and a demonstrable track record of successful account management for small to medium sized businesses.
• Successful candidates will receive full in house training.

Customer Service Manager 

£ Competitive Salary dependant on experience.
Job reference code: CSM11

This superb opportunity requires a confident candidate with sound technical knowledge and experience in the IT and telecommunications service industry.

To efficiently manage the customer care/implementation team with the following:

• Inbound telephone calls and assist in resolving/actioning all customer requests and queries logging and escalating faults
• Mobile and Unified Comms order implementation and Faults management
• Ongoing training and support for team development
• Reporting to management on orders implemented and to schedule
• Adapting to changing needs for both customers and internal staff
• Liaising with all suppliers
• Sales administration support to the New Business sales team in acquiring new customers
• Back-office sales administration support to the Key Account sales team in retaining and growing existing customers 

Suitable applicants will have:

• Experience of managing a team.
• An enthusiastic approach to the Information Communication Technology (ICT), Fixed-Line and Mobile telecoms sectors
• Ability to work to strict SLA`s
• An understanding of phone lines / phone systems and broadband / broadband equipment and mobiles.
• Customer focused
• Good telephone manner and communication skills
• Strong organisational and time management skills
• Computer literate: Word processing and Excel spreadsheets 

Acquisitions - Communications Consultant

£ Competitive Salary. Basic Salary per annum + Commission 
 Job reference code: CC1111

This field based role requires a confident sales person who will be responsible for selling Welcomm’s portfolio of Unified communication products and services.

Suitable applicants to have:

• Proven Sales track record
• To identify and prospect potential B2B customers within defined geographical region/market sector
• Carry out customer needs analysis in order to identify areas of pain & gain. Collate information to formulate customer solution
• Ability to self-generate business and build a sales pipeline
• Ideally knowledge or experience of working in the IT, Fixed-line or Mobile industry
• Clean UK driving licence as customer visits will be required

 

Why work for Welcomm?

Welcomm Communications is one of the country’s longest established mobile telephone specialists, with over 20 years of experience. As an O2 'Centre of Excellence' partner Welcomm works closely with O2 and continues to exceed all targets and standards of excellence set by the network. 
Welcomm staff are offered regular training and mentored to encourage career progression within the business. Welcomm’s commitment to staff investment was recognised when it was appointed an Investor in People in 2008. Welcomm has grown and it’s services expanded over the past 2 years, so the successful candidate will be joining the team at an exciting and prosperous time.

Applicants should apply via email with an accompanying CV to: careers@welcomm.co.uk

 Please quote job reference code in your email subject

Or in writing to:

Careers at Welcomm, Welcomm Communications, 24 The Point, Mkt Harborough, Leicestershire LE16 7QU

Closing date for applications: End of March