FAQ's

How do I set up BIS on my Blackberry

Please use the attached PDF.

Click to View PDF

How do I set up my new iPhone

You will need to set up an iTunes account, for full details please follow the instructions on this PDF.

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How do I switch my mobile data off when I’m abroad to avoid data roaming costs?

You can switch your data roaming off and on at any stage. This will not affect your calls, you can still make and receive phone calls with your data switched off.
We recommend that you switch your data off when travelling abroad if you want to avoid paying data roaming charges.
Find the smartphone you are using from the list below and follow the instructions on how to switch your data On/ Off:

iPhone:

1.Tap Settings
2. Tap General
3. Tap Network
4. Switch off Mobile Data (iPhone4)
    Switch off Cellular Data (iPhone 3G/3GS with iOS 4.0.4.01)
    Switch off Data Roaming (iPhone 3G/ 3GS without the IOS upgrade)

BlackBerry

1.Choose options from the applications list
2. Select mobile network
3. Select the ON option from the data service menu
4. Change to OFF when roaming 

Palm Pre/Plus/Pixi

1.Tap the green Call icon
2. Tap the O2-UK tab (top left hand corner of the screen)
3. Tap Preferences
4. Tap DATA ROAMING
5. Tap either Enabled or Disabled. 

Android phones

1.Press the Menu key
2. Tap Settings
3. Tap Wireless Controls
4. Tap Mobile Networks
5. Tap Data roaming to add/remove the tick next to it
6. If you switch data roaming on, you will see the message, 'Allow data roaming? You may incur significant roaming charges!' tap OK or Cancel to this warning
7. Tap Data traffic to add/remove the tick next to it.

How is data measured?

Data is measured in kilobytes (KB) on your O2 bill, but you will also see data measured in MB and GB:
1024 KB = 1 megabyte (MB)
1024 MB = 1 gigabyte (GB)

How to identify your PIN on a Blackberry?

Go into your messages folder and 'Compose SMS', then select any contact, and in the body of the text type mypin then space and it will return your PIN information.

How to locate your IMEI on any handset?

Type *#06#  and it will display your IMEI number.

I have an allocation of 500MB of data per month, what can I get for that?

Typical data usage for the following:

• Surfing the internet uses approx 1.5MB per hour
• Downloading emails (without attachments)- One email is typically 0.024MB
• Downloading or Uploading good quality photos (JPG) - approx 2MB each
• Downloading music tracks (MP3) - approx 3.6MB each
• Streaming video (e.g iPlayer, YouTube) - approx 2MB per min.
• Downloading full movies (AVI) - approx 700MB each
• Chatting on VOIP or IM - approx 1.7MB per hour.

I have purchased a new phone using funds from my Kit Fund and I have still received an invoice?

For auditing purposes we have to send an invoice for the value of the new handset. If that invoice has not been paid within 30 days then the funds automatically come out of your kit fund.

I have received a new SIM card and placed it into my phone, but nothing is working?

If you have requested to activate your phone and you are still experiencing issues, firstly ensure your mobile is fully charged and then switch your mobile off and then on again and this should activate your mobile and new SIM.

What am I charged if I exceed my data allocation?

£1.80 per MB for the UK.
£2.55 per MB for Data used in Europe
£6 per MB for Data for the rest of the World.

What speeds do I typically experience with Mobile Broadband usage?

When mobile companies talk about 3.6 or 7.2 Mbps mobile broadband speeds they are referring to theoretical maximum speeds, not necessarily speeds you will actually experience. HSDPA Networks have a theoretical maximum speed of 3.6 Mbps. But your distance from a mobile mast, trees and other buildings between you and the mast, plus the number of users online, can all influence the speed you experience. Most people on HSDPA Networks can expect a speed ranging from 1Mbps to 1.5Mbps, allowing you to download a 3-4 minute music track in 30 seconds or less.

When does my data usage allocation start and finish?

Your data usage of 500MB is for your bill month. To find out the day of the month your bill month starts you can either go online into your bill analyser or it will be displayed at the top of your bill.