Customer Service

Three Tier First Class Customer Service:

Your Dedicated Team

We offer a three tier support service to ensure all customer accounts are reviewed regularly and that all enquiries are dealt with quickly and efficiently.

1. Account Management Team

Our fully trained, dedicated account management team are there to provide you with first-class advice and customer service, removing any communication headaches you might have.

Once your account and mobile/landline solution has been up and running for 60 days, your field based Communications Consultant will appoint a dedicated internal Key Account Manager who will manage your account to ensure a high level of on-going customer service at all times. 

Your Key Account Manager will conduct quarterly reviews of your account to ensure that Welcomm continues to provide you with the best mobile solution for your business needs.

2. Customer Care Team

Welcomm’s dedicated customer care team (0800 0646464) is available to handle all business customers queries.

Our experienced staff will assist you with any services you may require such as lost or stolen phones, PUK (personal unblocking key) codes, number barring, international services, or to simply address any issues that you may have including billing and handset problems.

3. Service Team

Welcomm's service team (01858 465822) also consists of qualified engineers who can carry-out car-kit installations and service work at any location nationwide.

Customer Feedback:

As a Welcomm customer we would love to hear what you think of the service you receive. 
Your feedback is valuable to us.  
We constantly strive to improve our services based on your feedback.
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